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Yellow Corp. Trucking - Bankruptcy

530RL

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There is a lot of truth to this.


Ben Franklin said it the best

“The bitterness of poor quality remains long after the sweetness of low price is forgotten.”


I struggle with this constantly in real estate. So much that I’m trimming my business down to what I want to do and taking on Peterbilt fleet sales. At least the product sells itself & the technical knowledge is of pivotal importance.
Yep,

How many times do you hear about someone going into a car dealership and spending two hours driving different cars, figuring out the right options and all other stuff and then go get online to save a couple hundred bucks?

And then they say all the salespeople suck and don’t know anything about the product. Well, why would dealer management hire and pay for someone who knows about the product when the consumer will not pay for that knowledge?

Or in your business, you spend a day and a tank of gas driving someone around finding the right house only for them to use their “cousin” for the buy?
 

Cdog

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Yep,

How many times do you hear about someone going into a car dealership and spending two hours driving different cars, figuring out the right options and all other stuff and then go get online to save a couple hundred bucks?

And then they say all the salespeople suck and don’t know anything about the product. Well, why would dealer management hire and pay for someone who knows about the product when the consumer will not pay for that knowledge?

Or in your business, you spend a day and a tank of gas driving someone around finding the right house only for them to use their “cousin” for the buy?
That’s why big rig/truck sales is appealing to me at this time in my life. It’s a relationship business. Mostly Men, assigned accounts, expensed entertainment, extreme technical knowledge & amazing earning potential with a flexible work life balance.

Somehow this landed on my lap right as my wife was diagnosed with cancer. Big company benefits & what not was the icing on the cake.
 

c_land

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That’s why big rig/truck sales is appealing to me at this time in my life. It’s a relationship business. Mostly Men, assigned accounts, expensed entertainment, extreme technical knowledge & amazing earning potential with a flexible work life balance.

Somehow this landed on my lap right as my wife was diagnosed with cancer. Big company benefits & what not was the icing on the cake.
Holy Shit Corey. So sorry to hear about your wife.

I hope everything is going as good as it can be. Thinking about you guys.
 

Done-it-again

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Also…I can ship a 50lb box from Long Beach to the tip of Florida via UPS for $25…there’s no good reason I should be able to do that….but they offer the service, so I do. Wanna know why they’re not able to pay the guys that carry my heavy shit appropriately? Because they ship 50 lbs cross country for $25.
I’m not sure how you ship 50lbs for $25 using UPS.
 

JDKRXW

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Consumers like to pick a customer service or sales persons brain for this “service” and “expertise” and then once they get some help to figure out their problem, they shop for the part or solution at the lowest possible price. The average consumer puts the value on the part or good that solves the problem with little consideration for the knowledge.

It's not just the consumer.
You're description of the process is correct, but it (this process) starts at the top of the chain -- from raw material suppliers to primary manufacturers to final assemblers to the transportation chain to wholesale to retail to the consumer.
 

rivrrts429

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I think yellow has just missed the last few contributions. Pensions are still there.

Yellow and the pension fund even got hand outs and gov loans in the last couple of years.



I’m not sure the whole back story to Yellow’s situation so I was just adding an insta reel I came across. You can’t fake that pain in the 30+ year employees voice.

If my employer is struggling in the slightest to meet a single contribution I’m in full panic mode. This is an ugly situation that has the potential to crush alot of families.
 

lbhsbz

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He may have an account or use someone’s that get a break based on volume.

Simple rate program…up to 50 lbs in 5 tiers of box volumes

My UPS guy probably hates me but I try and wheel my shit out to his truck and load it for him…he’s got more grey hair than me.

I ain’t the one that made rules, I just follow ‘em.

It’s not uncommon for me to load him up with 20 boxes weighing 48.7lbs each at $16.40/box….I feel bad but I kinda don’t.
 
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Smupser

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Simple rate program…up to 50 lbs in 5 tiers of box volumes

My UPS guy probably hates me but I try and wheel my shit out to his truck and load it for him…he’s got more grey hair than me.

I ain’t the one that made rules, I just follow ‘em.

It’s not uncommon for me to load him up with 20 boxes weighing 48.7lbs each at $16.40/box….I feel bad but I kinda don’t.
Don’t feel bad, we signed up for the job.
 

lbhsbz

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Here is management’s perspective in many cases. Stellar customer service is usually a product of expertise and knowledge. Those people are rightly expensive.

Consumers like to pick a customer service or sales persons brain for this “service” and “expertise” and then once they get some help to figure out their problem, they shop for the part or solution at the lowest possible price. The average consumer puts the value on the part or good that solves the problem with little consideration for the knowledge.
I don't hand out part numbers on the phone, I accept credit card numbers. This is how you keep business in house. It's not rocket surgery unless you have an MBA.
 

Shlbyntro

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I don't hand out part numbers on the phone, I accept credit card numbers. This is how you keep business in house. It's not rocket surgery unless you have an MBA.

I quit including part numbers on my estimates and invoices as well. I was having a problem with certain persons hijacking my work using my own estimates.
 
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HNL2LHC

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I quit including part numbers on my estimates and invoices as well. I was having a problem with certain persons hijacking my work using my own estimates.
That is what I tell my Dealers. Keep the technical info out until they commit to buying from you. They will shop the crap out of things To save a few penny’s. Then bitch because they can’t get service.
 

rrrr

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I struggle with this constantly in real estate. So much that I’m trimming my business down to what I want to do and taking on Peterbilt fleet sales. At least the product sells itself & the technical knowledge is of pivotal importance.
It's easy for me to believe that OOs or larger operators about to spend money for a Class 8 know exactly what they want that truck to do and that every detail matters. I'm sure your knowledge of the product and the ability to answer any and all questions is the critical factor in closing sales.
 

rrrr

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I quit including part numbers on my estimates and invoices as well. I was having a problem with certain persons hijacking my work using my own estimates.
I started copywriting my preliminary data center designs used in customer proposals and requiring signed NDAs after an incident that still pisses me off. I was asked to examine the Mary Kay Cosmetics data center and solve a complex problem that was restricting their ability to expand the operation within the confines and limitations of their 15 story headquarters building on the North Dallas Tollway.

There are two basic impediments to data center expansion. One is how to increase the capacity of the existing electrical service. The other is how to handle the heat rejection that must occur when the physical space and data processing equipment is expanded.

Being brief, I basically came up with ideas that solved these issues through investigation of the existing building structure that found a place to install a new 2 Mw utility service transformer, along with pathways for electrical conduit and large chilled water piping. I also designed a roof platform for the required large heat exchangers, built from prefabricated and hot dip galvanized steel to ameliorate the possibility of corrosion caused by the constant evaporation of cooling tower water. It was a complex project.

The proposal was created with about 80 hours of my time for site inspection, design engineering, CAD drawings, and negotiations with the utility provider, equipment vendors, subcontractors, and the city. Other employees contributed another 50 hours or so. The design work product was sufficiently complete to need nothing more than review and a stamp from the engineering firm I used for that purpose to make them suitable for construction drawings.

Mary Kay had already engaged a couple of non-specialized GCs to procure estimates. They were around $11 million. The firm cost I gave them to perform the work was $9.5 million, and there was about $1.6 million in profit in that figure.

They said thank you, then took my work and turned it into a bid package. Another GC I was familiar with that had almost no experience in construction and expansion of critical facilities was awarded the job. I don't know how the project turned out, but because of its inherent difficulty and specific requirements, I'm confident it was a shit show.
 
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SoCalDave

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Had ordered new HVAC equipment for our house and when the first shipment arrived via TForce Freight the condenser had a forklift that stabbed it. I rejected the condenser but accepted the AHU. New condenser arrived about 10 days later and it look liked it had been all over the globe. Rejected it as well and the third time they got it to me unscathed. That had to of cost them some $$.
 

4Waters

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Had ordered new HVAC equipment for our house and when the first shipment arrived via TForce Freight the condenser had a forklift that stabbed it. I rejected the condenser but accepted the AHU. New condenser arrived about 10 days later and it look liked it had been all over the globe. Rejected it as well and the third time they got it to me unscathed. That had to of cost them some $$.
TForce bought UPS Freight
 

petie6464

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It would be a shame if they come to a resolution..
 

530RL

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I don't hand out part numbers on the phone, I accept credit card numbers. This is how you keep business in house. It's not rocket surgery unless you have an MBA.
I quit including part numbers on my estimates and invoices as well. I was having a problem with certain persons hijacking my work using my own estimates.
Keeping ones IP exclusive and protected is not “rocket surgery” but many are strongly against it. Let me give you an example that will be right up your alley. See this post….

That is what I tell my Dealers. Keep the technical info out until they commit to buying from you. They will shop the crap out of things To save a few penny’s. Then bitch because they can’t get service.
This is exactly what manufacturers and dealers want to do just as you want to. Protect their IPC’s, protect their fault codes, protect their repair and diagnostic software, prevent lower cost non-OEM and authorized dealer shops from undercutting their dealers. But then the independent shops can not play or play as competitively.

So the independent shops and the manufacturers of the non-OEM diagnostic equipment sue over the fact that they believe protecting such IP is anti-trust. And the OEM now has to find a way to lower costs.

So the problem may not be brain surgery or rocket science, but it is complex depending upon which side of the table one is on. And this complexity makes management sometimes look dumb, when in reality they are just navigating the competitive landscape.
 

LargeOrangeFont

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That’s why big rig/truck sales is appealing to me at this time in my life. It’s a relationship business. Mostly Men, assigned accounts, expensed entertainment, extreme technical knowledge & amazing earning potential with a flexible work life balance.

Somehow this landed on my lap right as my wife was diagnosed with cancer. Big company benefits & what not was the icing on the cake.

That sounds just like software sales.

Best wishes for your family.
 

Shlbyntro

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Keeping ones IP exclusive and protected is not “rocket surgery” but many are strongly against it. Let me give you an example that will be right up your alley. See this post….


This is exactly what manufacturers and dealers want to do just as you want to. Protect their IPC’s, protect their fault codes, protect their repair and diagnostic software, prevent lower cost non-OEM and authorized dealer shops from undercutting their dealers. But then the independent shops can not play or play as competitively.

So the independent shops and the manufacturers of the non-OEM diagnostic equipment sue over the fact that they believe protecting such IP is anti-trust. And the OEM now has to find a way to lower costs.

So the problem may not be brain surgery or rocket science, but it is complex depending upon which side of the table one is on. And this complexity makes management sometimes look dumb, when in reality they are just navigating the competitive landscape.

Well I would come in and say it is anti trust but I'd only be proving your point. I do believe it to be antitrust BTW. The difference in my situation is that I'm not preventing anybody from competing with me on a level playing field. I'm just not going to help somebody else take the food out of my mouth. To lock an independant out of basic engine data that is used for diagnostic purposes is rigging the game and not a level playing field. A manufacturer or dealer is also not allowed to refuse any part that they use themselves to any consumer for any reason. Go ahead and ask the farmers how they feel about John Deere locking them out of their own equipment that they purchased and paid for.

It would also screw the consumer over when the dealer refuses to work on the car after its 10th birthday or for any other reason. same for tractors and boats.


great devils advocate👍
 

530RL

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Well I would come in and say it is anti trust but I'd only be proving your point. I do believe it to be antitrust BTW. The difference in my situation is that I'm not preventing anybody from competing with me on a level playing field. I'm just not going to help somebody else take the food out of my mouth. To lock an independant out of basic engine data that is used for diagnostic purposes is rigging the game and not a level playing field. A manufacturer or dealer is also not allowed to refuse any part that they use themselves to any consumer for any reason. Go ahead and ask the farmers how they feel about John Deere locking them out of their own equipment that they purchased and paid for.

It would also screw the consumer over when the dealer refuses to work on the car after its 10th birthday or for any other reason. same for tractors and boats.


great devils advocate👍
It’s good to see both sides as you do here. Being able to take a step back and understand the competing strategies and objectives gives one a big leg up in business. 👍
 

lbhsbz

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Keeping ones IP exclusive and protected is not “rocket surgery” but many are strongly against it. Let me give you an example that will be right up your alley. See this post….


This is exactly what manufacturers and dealers want to do just as you want to. Protect their IPC’s, protect their fault codes, protect their repair and diagnostic software, prevent lower cost non-OEM and authorized dealer shops from undercutting their dealers. But then the independent shops can not play or play as competitively.

So the independent shops and the manufacturers of the non-OEM diagnostic equipment sue over the fact that they believe protecting such IP is anti-trust. And the OEM now has to find a way to lower costs.

So the problem may not be brain surgery or rocket science, but it is complex depending upon which side of the table one is on. And this complexity makes management sometimes look dumb, when in reality they are just navigating the competitive landscape.
You are incredibly far out of touch with what happens amongst professionals. I'm not exactly sure what it is you do or what industry you're involved in...If you'd be willing to share that piece of information....I'm certainly curious.

In the automotive service industry, We have networks where we share ideas, discuss diagnosis, and industry issues, for the better of both the industry as well as the customer. The professionals are not there to screw anyone, and we're also not here to work for free or at a loss. You have a very poor understanding of what you believe to a "lockout" from the OEMs with respect to service info and diag equipment. I'm not sure your level of understanding, but for the majority of folks, what they're told is simply not reality. I can have access to whatever service info and diagnostic equipment I'd like to buy.....key word is "BUY". Some is cheap, some is not, but it's all accessible....with the exception of a few makes (like Mercedes-benz with their TRP- theft related parts)....but with a proper locksmith ID, that info and those parts are accessible.

If you'd like to have a debate about the the automotive service industry and what is and is not true....I'm not the one you want to have that debate with unless you like losing.

the smart ones keep up, the dumb ones cry foul and wish they were setting dwell on points again...like the good old days.

I sell parts and knowledge. Not sure where you're going with your rant....I'll sell you anything you'd like to know in my field of expertise, but I won't just tell it to you.
 

Shlbyntro

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You are incredibly far out of touch with what happens amongst professionals. I'm not exactly sure what it is you do or what industry you're involved in...If you'd be willing to share that piece of information....I'm certainly curious.

In the automotive service industry, We have networks where we share ideas, discuss diagnosis, and industry issues, for the better of both the industry as well as the customer. The professionals are not there to screw anyone, and we're also not here to work for free or at a loss. You have a very poor understanding of what you believe to a "lockout" from the OEMs with respect to service info and diag equipment. I'm not sure your level of understanding, but for the majority of folks, what they're told is simply not reality. I can have access to whatever service info and diagnostic equipment I'd like to buy.....key word is "BUY". Some is cheap, some is not, but it's all accessible....with the exception of a few makes (like Mercedes-benz with their TRP- theft related parts)....but with a proper locksmith ID, that info and those parts are accessible.

If you'd like to have a debate about the the automotive service industry and what is and is not true....I'm not the one you want to have that debate with unless you like losing.

the smart ones keep up, the dumb ones cry foul and wish they were setting dwell on points again...like the good old days.

I sell parts and knowledge. Not sure where you're going with your rant....I'll sell you anything you'd like to know in my field of expertise, but I won't just tell it to you.

what's wrong with setting dwell on a set of points?? hell if it's super special I might even have to set 2 sets.
 

lbhsbz

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what's wrong with setting dwell on a set of points?? hell if it's super special I might even have to set 2 sets.
not a damn thing....but if one wants to stay relevant in modern times with modern vehicles, a VOM, DSO...and the appropriate understanding of what you're looking at is the only way to make it....a scan tool just points you in a direction....it is not a diagnostic tool without a well trained brain attached.
 

Shlbyntro

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not a damn thing....but if one wants to stay relevant in modern times with modern vehicles, a VOM, DSO...and the appropriate understanding of what you're looking at is the only way to make it....a scan tool just points you in a direction....it is not a diagnostic tool without a well trained brain attached.
I have an $1,800 marine scan tool to prove it. 😳

I still prefer carburetors and distributors😈
 

530RL

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You are incredibly far out of touch with what happens amongst professionals. I'm not exactly sure what it is you do or what industry you're involved in...If you'd be willing to share that piece of information....I'm certainly curious.

In the automotive service industry, We have networks where we share ideas, discuss diagnosis, and industry issues, for the better of both the industry as well as the customer. The professionals are not there to screw anyone, and we're also not here to work for free or at a loss. You have a very poor understanding of what you believe to a "lockout" from the OEMs with respect to service info and diag equipment. I'm not sure your level of understanding, but for the majority of folks, what they're told is simply not reality. I can have access to whatever service info and diagnostic equipment I'd like to buy.....key word is "BUY". Some is cheap, some is not, but it's all accessible....with the exception of a few makes (like Mercedes-benz with their TRP- theft related parts)....but with a proper locksmith ID, that info and those parts are accessible.

If you'd like to have a debate about the the automotive service industry and what is and is not true....I'm not the one you want to have that debate with unless you like losing.

the smart ones keep up, the dumb ones cry foul and wish they were setting dwell on points again...like the good old days.

I sell parts and knowledge. Not sure where you're going with your rant....I'll sell you anything you'd like to know in my field of expertise, but I won't just tell it to you.
It wasn’t a rant, just an objective observation of the competing interests and views of manufacturers, dealers and independent shops.

With respect to the automotive industry, amongst a barrage of investments I have an interest in 11 dealerships across 5 makes.

I formerly solely owned four dealerships all GM. I have a soft spot for that industry sometimes at my own peril.

Admittedly I’ve had my wins and losses in that industry so happy to defer.

Interestingly the issues of IP and how to provide high service profitably is pretty much the same over dozens of industries.

At my age I’m just a dumb capital provider trying to help younger generations succeed in any industry where they can. And the same competitive conflicts seem to arise in all of them. But maybe it isn’t rocket science as you say? I’ve found it amazingly competitive and quite the opposite. 🤷
 

Racey

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Well I would come in and say it is anti trust but I'd only be proving your point. I do believe it to be antitrust BTW. The difference in my situation is that I'm not preventing anybody from competing with me on a level playing field. I'm just not going to help somebody else take the food out of my mouth. To lock an independant out of basic engine data that is used for diagnostic purposes is rigging the game and not a level playing field. A manufacturer or dealer is also not allowed to refuse any part that they use themselves to any consumer for any reason. Go ahead and ask the farmers how they feel about John Deere locking them out of their own equipment that they purchased and paid for.

It would also screw the consumer over when the dealer refuses to work on the car after its 10th birthday or for any other reason. same for tractors and boats.


great devils advocate👍

It would be like making some special fastener, and then if a customer makes his own tool to work on that fastener suing them for some kind of IP or patent violation. It's total bullshit and would never be acceptable under those circumstances. John Deere tried hiding behind software licensing, which opens the question "Do you even own the tractor you just paid a million for?" Or do you just have a "software license" 🤦🤦🤦

Fucking bean counters.
 

JFMFG

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Central went out of biz two years ago
I feel for them. But that’s what happens when you run a company like they did. Every pallet I sent with them and we just gave them a trail years ago was damaged in someway.
 

Wedgy

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I feel for them. But that’s what happens when you run a company like they did. Every pallet I sent with them and we just gave them a trail years ago was damaged in someway.
Always give your customers something extra!
 

hman442

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not a damn thing....but if one wants to stay relevant in modern times with modern vehicles, a VOM, DSO...and the appropriate understanding of what you're looking at is the only way to make it....a scan tool just points you in a direction....it is not a diagnostic tool without a well trained brain attached.
Don't you love it when your customer says, "I already had it DIAGNOSED at Schucks", they read the code. My truck needs all four oxygen sensors, oh ya, and a purge valve. Gotta love it.
 

27Daytona

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Looks like Yellow might be headed to bankruptcy as soon as monday. Sounds like it is directly related to the potential union strike that could also bring UPS deliveries to a halt.

Trucking has been taking it in the teeth lately as all those pandemic delayed goods are sitting in warehouses. Knight-swift reported earnings down 71% for Q2. The insiders are calling it de-stocking now as everyone went to just-in-time to just-in-case inventory strategies.

Regardless, it is a bummer to see a 100-year-old company call it quits and 30,000 lose their jobs (if that's the way it goes).


Thanks Bidenomics
 

lbhsbz

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Don't you love it when your customer says, "I already had it DIAGNOSED at Schucks", they read the code. My truck needs all four oxygen sensors, oh ya, and a purge valve. Gotta love it.
The worst is the forums….one recent thread, which is now up to 4 pages…started off with “is brake fluid supposed to be red?”

Should have had a single response…change everything that touches brake brake fluid and has rubber in it, flush the things that touch brake fluid but don’t have rubber in them with brake cleaner/denaturatef alcohol, and blow dry…but the 4 pages of bullshit answers that will probably cause the guy to wreck and kill a bus load of nuns.
 

c_land

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Looks like It’s till a fluid situation for Yellow

“The threat of a strike on Monday, July 17, led to catastrophic shipment declines last week as customers needed to ensure their shipments could be serviced without interruption and not caught up in a strike of undetermined length.”


 
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