WELCOME TO RIVER DAVES PLACE

Ya ever loose your head, and then your ass followed?

TPC

Wrenching Dad
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12 years ago I bought a travel trailer to take my kids to the river and dunes.
Single dad paycheck, I pulled it off.

Trouble was the Air Conditioning barely worked, and the RV dealer gave me the run-around fixing it. They never fixed it.

One day in Parker, it was sweltering, so I removed sections of the ceiling, not a neat or fun job, and I found several duct runs with tears (from sloppy construction) causing the cooled air to simply escape above and between the roof and ceiling short of the register outlets.

I fixed it myself, and several other items on my new trailer that the dealer sandbagged me on.

Damn,, the trailer now cooled even with the front door open.

A family camped several spaced down from us at Emerald cove,, and they mentioned their A/C barely cooled either.
They had the same Prowler trailer as us.

So,, we fixed their's too,, same problems.

12 years later:

So I take the new RV in today to the same dealer,, the heat doesn't blow.

Runs and lights and the flame comes on,, but just the kitchen floor gets super hot, no air at all through the vents.

"It's normal, they all do that, it's supposed to" the dealer tells me.
This is the first unit of this new line/brand they got in, they have no others,, how the hell do they know?

Well,, it ain't normal for everyone to be freezing,, I've owned several RV's with good heating airflow,,, this one has zero airflow.
I lost it.,
Damn I can't stand myself sometimes,, but I detonated.

So here I sit, wishing I handled it better.
I was pushed over the edge.

So I made some suggestions on what the problem could be,,, called the factory and they concurred what the problem could be,,,, "We've seen a few of these, squashed, opened plenums or ducts during construction.'

Wife mentioned that during walk through,, they avoided running the heat, and distracted us away from testing it.

I was amp'd,,
Overall,, not the way to handle things.
Keep you cool, it will do you good in the long run.

But some of us are fallible fools that never learn.
 

ROC

lets have a beer
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In short, yes. Yes I have.
 

RiverDave

In it to win it
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Tell them they can take their new RV back, and you'll buy it from someone that stands behind their product.

RD
 

Crazyhippy

Haters gonna Hate
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Now that you are calmed down, and have discussed this with the Mfg... I'd call the service writer and talk to him again. Otherwise talk to the Mfg and see where they want it taken for warranty work.:bash:
 

Old Texan

Honorary Warden #377 Emeritus - R.I.P.
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A friend of mine and I were talking about this the other day. He's 60 and I'm 58. He said he's now at an age where his patience wears thin pretty quickly. And I'm finding the same to be true.

The RV deal to me gives you alot of right to get PO'd. Those were ridiculous explantions and very poor customer service. You deserve to vent.:D
 

bullship

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Ya know sometimes (especially when they are so full of xxit that they are insulting your intelligence) you just gotta let the tact and diplomacy go out window and call em on it. GOOD JOB.
 

snake321

Irish Republican
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I've decided that the older I get I might not get a chance to tell 'em like it is too many more times.
Sometimes assholes forget that they're assholes once in awhile and need to be reminded. Consider it a public service.....
 

mbrown2

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Yes....but it is normally lose my head and my wallet follows...as I get older I have seem to have less tolerance for BS sales/service people....and when they lie or give me the run around, I stop doing biz with them immediately. FOCK That...
 

lebel409

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There's an art to the verbal lashing. My dad has it nailed. I've seen a few others that can pull it off also.

It starts with a seemingly reasonable request, followed by logical questions and ends up with the pencil pusher wishing he caught ebola instead of showing for work that day.

My wife and I play good cop/bad cop...I go in looking semi pissed, laying it out, giving them a chance to fix it...when I leave she goes in, kicks ass, and takes names...but she needs the setup.

Sometimes they just need to shut up and take it.
 

Flyinbowtie

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I hear you Ross. Nothing like buy something brand new and having it horsed up.
I wouldn't be using those boners for service, and I would be writing a letter to the manufacturer.
 

Ziggy

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A friend of mine and I were talking about this the other day. He's 60 and I'm 58. He said he's now at an age where his patience wears thin pretty quickly. And I'm finding the same to be true.

The RV deal to me gives you alot of right to get PO'd. Those were ridiculous explantions and very poor customer service. You deserve to vent.:D
And get heat from it ;)

90% of the times its plain old laziness of the service writer.
 

MMD

Banned Inmate #2584...Now Inmate #20161
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A friend of mine and I were talking about this the other day. He's 60 and I'm 58. He said he's now at an age where his patience wears thin pretty quickly. And I'm finding the same to be true.


I'm at the point now where I know I'll go ballistic and I simply don't even want to deal with that person or company just to avoid it.

They lose business and don't find out why and I get to keep my cool.

I pick my battles better now but they're still battles and they must be fought. :drillsergeant:
 

Moody

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These people don't deserve tact and diplomacy. Give themhell and then stop by your local pub and cool down. More of us need to speak up or these scumbags will keep doing what they do. Or don't do.
 

500bbc

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I'm just glad that I'm so even tempered that nothing upsets me or makes me want to argue.....ever.:p
 

Flyinbowtie

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I'm just glad that I'm so even tempered that nothing upsets me or makes me want to argue.....ever.:p

Funny, I am the same way now. LOL

Cindy just ordered me a Tee-Shirt that says
"I USED TO CARE"
but I take a pill for that now.

I am sure I will still go off every once in a great while, but it won't be like days of Yore..
 

OCMerrill

All in...
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When we bought our RV new back in 98 there was a laundry list of things wrong. The dealer was a professional at the game of double mind. I lost it...after about the 5th time back for the same problem. Cops were called, it was ugly. I never took it back after that.

What I did do was work the issues out myself. Took pictures before, emailed them to the factory, and they sent me the parts. Not preferred but the issues got resolved.

Canyon coach and trailer are out of business. Wonder why and they were gone before the down turn.

Ross...everyone has their breaking point. It is what it is.
 
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D

Deleted Account

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My parents bought a really nice Country Coach rig last year. My step dad owned a biz working on beemers and MBZ's for 38 years. So he's complaining about the rear end making noise. The dealer fluffs them off, so they head North to the factory. The FACTORY guy says go home. 12 miles from the plant the rearend blew out and she was dead in the road.

The manufacturer took great care of them while they fixed the coach, and now whenever they have a problem, they send a great guy to there home in Fallbrook to work it out...:thumbsup
 

DaveC

Car-boat motors
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Damn. Typical.

I just bought a trailer and I swore I would inspect everything before I left. And I did except then oven. The excuse no lighter. The I got sidetracked with other items

So I left.

Well u guessed it broken fawkin oven. Fawk
 

hotsand

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It is too bad that the RV dealers don't treat the problems like a new car dealership. You have any type of a problem with a new car they take it in, fix the problem and send you their "how did we do" questionaire and if you fill it out with all positive they get a bonus. Why don't RV dealers do that. After your RV has been financed you are lucky if they let you use their rv dump for free.
 

Baja Big Dog

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I call it "Mentally mind fucking"...I love these situations....and I like to win!!!
 

stevel

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You must not have had many new car problems. Most dealers give customers the run around. when they do warranty work thay do not get the same pay as when customers pay. We have been in the auto repair biz for over 60 year and the quality of dealer service departments has taken a hugy down turn.
 

Tom Brown

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I lost it.,
Damn I can't stand myself sometimes,, but I detonated.

BLAMMO!

Ross, you're a good man doing your best. There's no need to hold yourself up to some impossible standard. You're a class act by everyone's estimation.

I can't thank you enough for allowing me to work "blammo" into a post. :thumbsup

Stay cool, work the problem through, and enjoy some wonderful time with your family in a natural setting. That's how you win this one. :cool:
 
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