How long should a shop stand behind their work?

[H20 Toie]

Wow that is the exact opposite of how I would think a snap ring should work

 

[JUSTWANNARACE]

View attachment 1033673

View attachment 1033674

I belive those are backward

 

[Motoxxxloak]

I had my upper on my drive fully rebuilt in Havasu from "The best of the best". Cost me about $6k if I recall. Used every single part/gear they recommended, include all of their own in house parts. Upper grenaded second trip after rebuild. Was told "that is weird, we have never had that happen before. We can look at it if you want but not much else to do from there unless you want to pay to have it rebuilt again".

I just assumed it's a "once you leave the shop, its all on you" type of deal with boats.

 

[SBMech]

I belive those are backward

Actually it's 100% legit.

The force applied to force a properly sized snap ring out of it's securing groove is probably a thousand PSI more than the ram internals would probably take, it would snap the housing end off first IMO.

I would say that the kit that was supplied had incorrect parts in it, and that's why it happened twice.

Looking at the photo you can clearly see aluminum parts attached to the ram, the pressure over powered the incorrect snap ring and blew out.

I would say they are ruined at this point, even if the correct snap ring was installed.

The shop did you right, both times.

Your loss. Their loss. Eddie Marine's fault, since they supplied the faulty parts.

3 years is a YUGE amount of time to even consider warranty issues, most boat places I know have a 30 day warranty that is 50/50 at best.

 

[steamin rice]

Actually it's 100% legit.

The force applied to force a properly sized snap ring out of it's securing groove is a few thousand PSI than the ram internals would probably take.

I would say that the kit that was supplied had incorrect parts in it, and that's why it happened twice.

Looking at the photo you can clearly see aluminum parts attached to the ram, the pressure over powered the incorrect snap ring and blew out.

I would say they are ruined at this point, even if the correct snap ring was installed.

The shop did you right, both times.

Your loss. Their loss. Eddie Marine's fault, since they supplied the faulty parts.

I didn't provide the parts - The shop ordered and installed the parts.

Are you saying that it's an acceptable business practice to you to put the liability on the customer if the shop receives bad parts from a supplier? In my business, I go after my suppliers if they give me bad materials and I make good on my products if I end up shipping something that isn't right to a customer.

I'm not too concerned about this specific issue because it's not that much $$, but what if a similar issue happened on work that was thousands of dollars?

 

[H20 Toie]

Blaming the shop in this instance is wrong as far as I'm concerned. It sounds like they have done you right in the past. You should not expect someone to stand behind a repair like this a few years later no matter the hours.

 

[JUSTWANNARACE]

Actually it's 100% legit.

The force applied to force a properly sized snap ring out of it's securing groove is probably a thousand PSI more than the ram internals would probably take, it would snap the housing end off first IMO.

I would say that the kit that was supplied had incorrect parts in it, and that's why it happened twice.

Looking at the photo you can clearly see aluminum parts attached to the ram, the pressure over powered the incorrect snap ring and blew out.

I would say they are ruined at this point, even if the correct snap ring was installed.

The shop did you right, both times.

Your loss. Their loss. Eddie Marine's fault, since they supplied the faulty parts.

3 years is a YUGE amount of time to even consider warranty issues, most boat places I know have a 30 day warranty that is 50/50 at best.

I have always put a snap ring with the flat side the same direction as the applied force.

 

[SBMech]

I didn't provide the parts - The shop ordered and installed the parts.

Are you saying that it's an acceptable business practice to you to put the liability on the customer if the shop receives bad parts from a supplier? In my business, I go after my suppliers if they give me bad materials and I make good on my products if I end up shipping something that isn't right to a customer.

I'm not too concerned about this specific issue because it's not that much $$, but what if a similar issue happened on work that was thousands of dollars?

I'm saying they did far more than most would have to try and take care of you. The best warranties are a year, I offer a 2 year warranty on MOST work performed.

If those parts were supplied by the manufacturer of the rams, than there were no other options, once again I don't have all the details. I specifically try to use factory parts when I can to limit these kinds of issues.

I carry insurance on the slim chance that something terrible out of my control happens to happen, a million dollar policy.

Because shit happens.

To try and prevent that, I use only select machinists, and suppliers.

Like I said before IMO they tried to make you happy way beyond normal expectations, if you feel that is not enough, it's certainly your right.

Being on the other side of the fence so to speak, I would have at least tried to reach out to EM, and see if they would do anything for you.....

The redesign tells me that they would have told me to pound sand.

 

[SBMech]

I have always put a snap ring with the flat side the same direction as the applied force.

Then you have never paid attention to the way one comes out, those are a specific TYPE of snap ring, there are several, and they mostly go in any way because there is no smooth side.

It's easily possible that the original snap rings were not those either?

Who knows lol.

 

[steamin rice]

Blaming the shop in this instance is wrong as far as I'm concerned. It sounds like they have done you right in the past. You should not expect someone to stand behind a repair like this a few years later no matter the hours.

Why do you say that? I'm honestly asking to help me understand this position.

If my boat sits parked in my garage, there is zero stress on the trim ram assembly, correct? As I understand it, the only time that there would be stress on this component is when I am operating the trim ram. If I put 30 hours on the boat over 2 seasons and it fails, how is that different from putting 30 hours on it within 6 weeks and it fails?

I respect your opinion and am genuinely trying to understand your perspective, because I don't get it and maybe you can help open my eyes.

 

[JUSTWANNARACE]

Then you have never paid attention to the way one comes out, those are a specific TYPE of snap ring, there are several, and they mostly go in any way because there is no smooth side.

It's easily possible that the original snap rings were not those either?

Who knows lol.

I understand and they are used in pretty much every atv and motorcycle transmission. Put them in the way that shown in the illustration and they will pop out everytime. Why would the radius be the same direction as the force? Seems that would allow a "ramp" to cause them to pop out?

 

[SBMech]

I understand and they are used in pretty much every atv and motorcycle transmission. Put them in the way that shown in the illustration and they will pop out everytime. Why would the radius be the same direction as the force? Seems that would allow a "ramp" to cause them to pop out?

I have never had one come out, on any application. Properly sized they put 3/4 of their surface area into the securing groove, with a very strong retaining force.

I have seen weird things happen when the wrong size or type is used, seen that more times than I can count on my fingers and toes lol.

 

[rivermobster]

Why do you say that? I'm honestly asking to help me understand this position.

If my boat sits parked in my garage, there is zero stress on the trim ram assembly, correct? As I understand it, the only time that there would be stress on this component is when I am operating the trim ram. If I put 30 hours on the boat over 2 seasons and it fails, how is that different from putting 30 hours on it within 6 weeks and it fails?

I respect your opinion and am genuinely trying to understand your perspective, because I don't get it and maybe you can help open my eyes.

Nobody warranties everything forever. Right?

Every warranty out there is time vs. mileage.

3 years/36k miles. That sorta thing.

Shops are generally only responsible for the warranty on the part. So what was that warranty again??

Unless a shop make a mistake installing the part, they are not responsible for the part being a total POS!

Let's consider the seals on a power steering rack. Do the snap rings hold in the massive amount of pressure the power steering pump supplies to turn the wheels of your car? Fuck no they don't! They only hold in the seals. There are internal stops I side the rack, and stops at the outer spindles.

Having a snap ring hold in full hydraulic pressure is dumb.

The only recourses you have is with the people who made that part. And three years later? Like I said, no part is warrantied forever.

Get some new rams and enjoy your boat. And I'd buy em from a different source.

 

[Racey]

Eddie says never a problem. 2 sides pop out?
something sounds like the snap ring was not ‘snapped’ in correctly. If that’s possible

100%, internal snap rings are notorious for not seating all the way into the groove, the only way to make sure is to measure between the snap ring holes and make sure they "spread" a significant amount compared to the closed dimension.

 

[DLow]

Nobody warranties everything forever. Right?

Every warranty out there is time vs. mileage.

3 years/36k miles. That sorta thing.

Shops are generally only responsible for the warranty on the part. So what was that warranty again??

Unless a shop make a mistake installing the part, they are not responsible for the part being a total POS!

Let's consider the seals on a power steering rack. Do the snap rings hold in the massive amount of pressure the power steering pump supplies to turn the wheels of your car? Fuck no they don't! They only hold in the seals. There are internal stops I side the rack, and stops at the outer spindles.

Having a snap ring hold in full hydraulic pressure is dumb.

The only recourses you have is with the people who made that part. And three years later? Like I said, no part is warrantied forever.

Get some new rams and enjoy your boat. And I'd buy em from a different source.

Wait one second here. You are telling me that a garage stored ‘69 mustang with 25k on the odometer isn’t still under factory warranty?
WTF. I’d call Ford and raise Hell!!!
In all seriousness, I think steaming rice wanted support to have this shop fix his stuff for free again, not that they would because of RDP, although they are on here from time to time. But, I totally disagree. He/they did more than most shops would. It’s time to move on.

 

[mash on it]

I always thought bötē warranties were:

5 years
50,000 miles
OR
Until it gets wet.

At least mine have been.

Dan'l

 

[HALLETT BOY]

Everybody seems to forget boat manufacturers are not car manufacturers , boat parts suppliers are not ACDelco / Denso etc , different ball game .

 

[LuauLounge]

In today’s world, would you rather look for a new shop or go with the one that has done well for you, mostly.
In olden days, shops were more inclined to cover most anything, today, with the cost of doing business, coupled with the scammers, a line has been drawn.

 

[steamin rice]

Wait one second here. You are telling me that a garage stored ‘69 mustang with 25k on the odometer isn’t still under factory warranty?
WTF. I’d call Ford and raise Hell!!!
In all seriousness, I think steaming rice wanted support to have this shop fix his stuff for free again, not that they would because of RDP, although they are on here from time to time. But, I totally disagree. He/they did more than most shops would. It’s time to move on.

Excuse me, but you are way out of line here. I have already made an appt with another shop to get this fixed, so I'm not looking for a freebie.

I directly asked the shop if they felt that it was acceptable for me to have both trim rams that they rebuilt come apart the same way with so little use, and they wouldn't say yes or no either way.

The original shop did not fix the first side that broke for free. They ignored me when I first contacted them about the issue, and I had to call and text multiple times to even get an appt to bring my boat in so I don't see how that is perceived as doing more than most shops would. They charged me full retail for the part, and on top of that I had them service my boat even though it had only been 15 hours since my previous service. My bill from that service was almost $1600 which was mostly labor so I think they were made whole on that repair even if they didn't charge me for the half hour of labor it took to replace the seals again.

 

[Motor Boater]

I didn't provide the parts - The shop ordered and installed the parts.

Are you saying that it's an acceptable business practice to you to put the liability on the customer if the shop receives bad parts from a supplier? In my business, I go after my suppliers if they give me bad materials and I make good on my products if I end up shipping something that isn't right to a customer.

I'm not too concerned about this specific issue because it's not that much $$, but what if a similar issue happened on work that was thousands of dollars?

It’s not THEIR supplier, it’s yours.....You bought the Eddie trim tabs, they have to order the parts from Eddie! It’s not like they got generic parts from harbor freight. You’ve already made up your mind so there is no convincing you. 90% of the people in this thread say it’s not the shops fault. You wanted everyone’s opinion and you got it. Buy the new style rams and have them installed. Go boating.

 

[rivermobster]

I called Eddie Marine to ask them about my situation. They have changed the design of their trim rams to a style where the seal assembly is held in by a collar that is bolted into the ram rather than using a snap ring, but Eddie Marine told me that this design change was made because it is easier/less expensive to manufacture than the snap ring style which makes sense to me.

_______


This may make sense to you, but I can promise you, it makes zero sense to anyone else on this board!

25 cent snap rings are, well, 25 cents!

All the machine work to create that new (properly engineered) ram cost a shit ton more that a quarter.

Your old mechanic did not do wrong. I don't wanna say no names, but someone else is lying their ass off!

Just sayin!

 

[Bigbore500r]

Eddie says never a problem. 2 sides pop out?
something sounds like the snap ring was not ‘snapped’ in correctly. If that’s possible

Im betting the OE snap rings were replaced with new ones during the rebuild, and the new ones are just *slightly* different.........
It would be really hard to screw up installing snap rings, at least in a manner that they would hold tight for 30 hours then let go.

The design probably doesn't have much margin for error and the new clips may not play nice with the grooves that were cut in at the factory.

Im sure theres a reason why the redesigned, had to have gotten feedback from users of an issue

 

[lbhsbz]

I'm saying they did far more than most would have to try and take care of you. The best warranties are a year, I offer a 2 year warranty on MOST work performed.

If those parts were supplied by the manufacturer of the rams, than there were no other options, once again I don't have all the details. I specifically try to use factory parts when I can to limit these kinds of issues.

I carry insurance on the slim chance that something terrible out of my control happens to happen, a million dollar policy.

Because shit happens.

To try and prevent that, I use only select machinists, and suppliers.

Like I said before IMO they tried to make you happy way beyond normal expectations, if you feel that is not enough, it's certainly your right.

Being on the other side of the fence so to speak, I would have at least tried to reach out to EM, and see if they would do anything for you.....

The redesign tells me that they would have told me to pound sand.

If the shop picked the parts and the parts were of the wrong size and caused damage to the assembly, Then I might say the shop is responsible. That would be like you installing the wrong thread oil filter for an old lady who drives the car once a month and it comes in on a hook 2 years later with the oil filter sitting in the tray and a locked up motor. Who buys the motor? If I was the shop, I would, and take it up with my supplier on the backend.

If Eddie fucked up, that's not the OP's problem, that the shop's problem. The shop needs to take care of the OP, and Eddie needs to take care of the shop.

 

[DLow]

Excuse me, but you are way out of line here. I have already made an appt with another shop to get this fixed, so I'm not looking for a freebie.

I directly asked the shop if they felt that it was acceptable for me to have both trim rams that they rebuilt come apart the same way with so little use, and they wouldn't say yes or no either way.

The original shop did not fix the first side that broke for free. They ignored me when I first contacted them about the issue, and I had to call and text multiple times to even get an appt to bring my boat in so I don't see how that is perceived as doing more than most shops would. They charged me full retail for the part, and on top of that I had them service my boat even though it had only been 15 hours since my previous service. My bill from that service was almost $1600 which was mostly labor so I think they were made whole on that repair even if they didn't charge me for the half hour of labor it took to replace the seals again.

Good luck getting your boat fixed. I hope the new shop lives up to your standards better than the old one.
I guess I do have one question though…
How long do YOU think a shop should stand behind their work? Doesn’t matter what the RDP crowd thinks. Your boat, your wallet, your peace of mind.

 

[Melloyellovector]

3 years I could care less if you put zero hours. No warranty no fault
If a manufacture for my pool work has a 1 year warranty then that’s what will be covered, parts and labor
If it goes out in 1 year 1 week I can usually still get covered. Beyond that it’s all you 100%
Unless you can prove hey this is what you did wrong and why the part failed, then your assumptions will only ever be that, assumptions.

If an owner said I never used it. Pool has been empty for 3 years and this is first time filled/used. Well as shitty as that is, your warranty is from date of install. Not date/time of use.

This is one of the reasons why so many trades/companies stopped doing repairs. Since you touched it last regardless of why the failure you must be the reason. Nooooooope
With pools. Hey my heater doesn’t work. New is X amount, wow that’s a lot can we fix it. Sure it will be half that price and comes with a taillight warranty. Do not call me to say it stopped working tomorrow because I will charge you again. Replace new and don’t look back.

 

[LHC Kirby]

Same shop for so many years...... I would stick with them..... so many flakes out there...... oh wait......... the post about the oil change 2 extra qts and an extra hour (?) ......... I would be pissed on that.... I would bring in the paper work and discuss. PHONE TEXT = SUCKS. GO IN TO THE SHOP level headed.

Best of luck

 

[wzuber]

I understand and they are used in pretty much every atv and motorcycle transmission. Put them in the way that shown in the illustration and they will pop out everytime. Why would the radius be the same direction as the force? Seems that would allow a "ramp" to cause them to pop out?

Because of the full surface contact with the recv. Groove and the snapring having a matching radius. Per the illustration provided by taboma the ring is completely seated across two complete surfaces. With the sharp corner seated against the internal radius, that acts as a ramp allowing the hyd. Pres. force to push the ring across the radius/"ramp" and eject from the recv groove. If the receiver groove were sq. Cut then the sq. Side of the snap ring would be fully seated and lock into place. That would also likely make it quite difficult to remove as it would likely cut into the alum. Housing and could cause severe damage to the housing requiring replacement...$$$

 

[wzuber]

Same shop for so many years...... I would stick with them..... so many flakes out there...... oh wait......... the post about the oil change 2 extra qts and an extra hour (?) ......... I would be pissed on that.... I would bring in the paper work and discuss. PHONE TEXT = SUCKS. GO IN TO THE SHOP level headed.

Best of luck

Agreed...over charge is a whole. NEw issue. Research exactly how much oil is required for the system etc. Then go in personally and confront knowing what the correct answer is, ask them to explain the discrepancy and if they don't apologize and refund accordingly etc. Then rip their ass accordingly. One way or another they fucked the goose there....that's clear. Move on to a new shop and go enjoy your float.

My guess is the ring supplier for the repair kits failed to maintain exact tollerances of the rings radius, width, tension etc. Or it was installed incorrectly and not fully seated in the groove. Each cycle of the rams moved it toward ejection until it finally ejected completely to failure. You could possibly have the ram housings groove re-cut deeper/wider etc to accommodate a new snap ring size, shape etc and continue using those rams. A couple thousandths in eiter/both dimensions should b good to repair the housing to usable cond. Find the correct ring size/shape first, obtain n verify size/shape then proceed to cut the appropriate groove to match and give it a go. Maybe just replace and go play.
Good luck however you choose to proceed.

 

[arch stanton]

I have learned something new about snap rings I will be looking more closely at anything I disassemble from now on I don't remember there being a rounded side.
Is it possible that the hydraulic pressure has exceeded the design because of a failure of a pressure bypass valve ?

Any generic repair facility ( one not trained by the manufacture ) is not going to know everything about the items they work on and learn on your dime that is just the nature of how it's done and I find the small shops to have better chance of learning how to fix something the manufacture screwed up because the factory techs have to stick to the repair tree.

I hope you find a better shop but you should ask how long a warranty they offer maybe somebody has one like Costco or Homedepot

 

[Nanu/Nanu]

Man I have done collision repair in the past and most shops in the Phoenix area put a warranty on the repair as long as you own the vehicle.

This is mechanical so there's a difference, but if I were mr. Shop manager this is what would do.

I would have you or I order the parts but that cost is on you if they need replaced. You would make that call.

Then I would not charge you labor if you were willing to wait on a scheduled appt. If you wanted it done now I would charge you labor too.

The problem is you nor the shop can prove the work was faulty or the parts were bad so a little bit of give and take on each side is fair I think.

Realistically this doesn't seem like too crazy of a job if you're mechanically inclined I would just knock it out yourself.
Call Eddie marine and see if they have some service instructions for you.

Also this is why I service my own stuff. I know everyone has different circumstances and I am fortunate to have room for all my toys here at home. But I don't trust someone else to make my decisions on whether something is good or bad if I have speculation the part get replaced.

Best of luck to you

 

[steamin rice]

Good luck getting your boat fixed. I hope the new shop lives up to your standards better than the old one.
I guess I do have one question though…
How long do YOU think a shop should stand behind their work? Doesn’t matter what the RDP crowd thinks. Your boat, your wallet, your peace of mind.

In regards to your question, it's not a clear cut answer and would depend on the specific issue. This work was done in Dec 2018. I had the work done in Dec is because it was in the offseason when the shop was slow and I wanted to have my boat ready for the 2019 season. One side failed within 15 hours of use in that first season with no evidence of any broken parts. Is it unreasonable for me to expect to shop to take responsibility for that work?

This is a very simple assembly, and to me either the parts were faulty or they were installed incorrectly. It's a couple of seals, a snap ring, and 30 minutes of work for the tech at the shop to put it back together again and get me back on the water as a happy customer who lets his friends know that the shop stepped up and took care of me.

I have been trying to get this resolved with the shop for six weeks, even if it means paying for parts and labor again to get it done. I can't get a clear answer from the service manager, and the shop owner is too busy or doesn't care about my business enough to call me and find a solution. I believe that the service manager is trying to do the best he can, however there is no follow up and this is something that requires the shop owner to resolve.

I think that I'm a fairly low maintenance customer. In more than 10 years of using this shop, I've never questioned a bill and have done my best to be accommodating when there are relatively minor things that I think should not have happened.

As far as my standards for a shop, I expect the following:

• I expect to receive a call back if I leave a voicemail asking for a service appt. If I speak to someone at the shop who tells me that they will check their schedule and call me back, I expect a call back to get a service appt rather than me having to make three more calls and send texts to the owner to get an appt.
• I expect that when I make an appointment for service that the shop is ready to start working on my boat on the date of the appointment rather than have it sit in the shop for a week before it gets looked at.
• I expect the shop to be consistent with their billing in terms of qty of oil and # of labor hours for the same service work on my boat. I understand that the price of oil and labor rates go up, but I don't understand why the qty of each has gone up from when I first started using this shop.
• I expect that when I pick up my boat from a full service that I don't have drive oil leaking from one of my outdrives before I even use the boat. The boat had been sitting at the shop for weeks after service waiting for trim tab parts, and if the shop had paid attention to detail they would have seen the drive oil on the ground under my boat and let me know that I may need a drive seal kit. Instead they sent me home with an oil leak on my freshly serviced boat.
• I also expect that I don't have oil on my seat cushions when I pick up the boat. It's an easy cleanup and I get it that things can get dirty during service, but take 30 seconds to wipe it up before I pick up the boat please.
• I expect to not have the paint on the tongue of my trailer chipped from being hit by the shop forklift. My trailer is far from perfect so it's not a big deal, but if it was perfect I would have been upset.
• I expect the shop to step up and give me confidence that they will make things right if something goes wrong, especially on a low $$ item like a trim tab ram.

If you think that these expectations are too high, please let me know.

 

[Nanu/Nanu]

In regards to your question, it's not a clear cut answer and would depend on the specific issue. This work was done in Dec 2018. I had the work done in Dec is because it was in the offseason when the shop was slow and I wanted to have my boat ready for the 2019 season. One side failed within 15 hours of use in that first season with no evidence of any broken parts. Is it unreasonable for me to expect to shop to take responsibility for that work?

This is a very simple assembly, and to me either the parts were faulty or they were installed incorrectly. It's a couple of seals, a snap ring, and 30 minutes of work for the tech at the shop to put it back together again and get me back on the water as a happy customer who lets his friends know that the shop stepped up and took care of me.

I have been trying to get this resolved with the shop for six weeks, even if it means paying for parts and labor again to get it done. I can't get a clear answer from the service manager, and the shop owner is too busy or doesn't care about my business enough to call me and find a solution. I believe that the service manager is trying to do the best he can, however there is no follow up and this is something that requires the shop owner to resolve.

I think that I'm a fairly low maintenance customer. In more than 10 years of using this shop, I've never questioned a bill and have done my best to be accommodating when there are relatively minor things that I think should not have happened.

As far as my standards for a shop, I expect the following:

• I expect to receive a call back if I leave a voicemail asking for a service appt. If I speak to someone at the shop who tells me that they will check their schedule and call me back, I expect a call back to get a service appt rather than me having to make three more calls and send texts to the owner to get an appt.
• I expect that when I make an appointment for service that the shop is ready to start working on my boat on the date of the appointment rather than have it sit in the shop for a week before it gets looked at.
• I expect the shop to be consistent with their billing in terms of qty of oil and # of labor hours for the same service work on my boat. I understand that the price of oil and labor rates go up, but I don't understand why the qty of each has gone up from when I first started using this shop.
• I expect that when I pick up my boat from a full service that I don't have drive oil leaking from one of my outdrives before I even use the boat. The boat had been sitting at the shop for weeks after service waiting for trim tab parts, and if the shop had paid attention to detail they would have seen the drive oil on the ground under my boat and let me know that I may need a drive seal kit. Instead they sent me home with an oil leak on my freshly serviced boat.
• I also expect that I don't have oil on my seat cushions when I pick up the boat. It's an easy cleanup and I get it that things can get dirty during service, but take 30 seconds to wipe it up before I pick up the boat please.
• I expect to not have the paint on the tongue of my trailer chipped from being hit by the shop forklift. My trailer is far from perfect so it's not a big deal, but if it was perfect I would have been upset.
• I expect the shop to step up and give me confidence that they will make things right if something goes wrong, especially on a low $$ item like a trim tab ram.

If you think that these expectations are too high, please let me know.

I would move on sounds like that shop is a joke or cares about everyone else but you.
Because if you're boat has more issues than what is being addressed your either getting all fixed or taking it somewhere else. Ain't nothing getting my name attached to it that someone could say man that just left his shop and the outdrive is still leaking.

 

[JDKRXW]

After thinking about this for a while, my expert opinion is - your cylinder bodies have reached the end of their service life.
They both failed at pretty close to the same time.
I don't see cyl travel limit switches on the Eddie website.
If the cylinder pistons have been pounding on the glands/snap rings when the pump hits relief - since they were installed (2008?). The snap ring grooves have been pounded out enough to let the snap ring pop out. No new snap ring (correctly installed) will fix the cyl reliably.
I'd get the cyls replaced with the new (better) ones.

 

[steamin rice]

Same shop for so many years...... I would stick with them..... so many flakes out there...... oh wait......... the post about the oil change 2 extra qts and an extra hour (?) ......... I would be pissed on that.... I would bring in the paper work and discuss. PHONE TEXT = SUCKS. GO IN TO THE SHOP level headed.

Best of luck

I hear you, but the parties on both sides have to be willing to have that conversation and I can't get in touch with the shop owner. When I call his cell phone it gets answered by the service manager. The service manager tells me that he will discuss with the owner and one of them will call me back, and then I don't hear anything until I call again. I'm not going to show up at the shop unannounced and hope that I can catch the owner to have a conversation about this when I get a clear message that he isn't interested in discussing it.

I would move on sounds like that shop is a joke or cares about everyone else but you.
Because if you're boat has more issues than what is being addressed your either getting all fixed or taking it somewhere else. Ain't nothing getting my name attached to it that someone could say man that just left his shop and the outdrive is still leaking.

The shop generally does high quality work, but they are very busy and taking on more work than they can handle IMO. As a result, the customer service and attention to detail is gone. I don't think that they knowingly sent my boat out with a leaking outdrive, but if they had paid attention they should have seen it before I picked up the boat.

I'm a consistent and loyal customer, however I typically don't need a lot of work done to my boat outside of normal service and a maintenance item here and there. The shop has other customers spending more $$ and they are making the business decision to prioritize those customers over me. Their shop, their choice, and it's also my choice to move to another shop which is what I have done, but not what I wanted to do.

 

[LHC Kirby]

I hear you, but the parties on both sides have to be willing to have that conversation and I can't get in touch with the shop owner. When I call his cell phone it gets answered by the service manager. The service manager tells me that he will discuss with the owner and one of them will call me back, and then I don't hear anything until I call again. I'm not going to show up at the shop unannounced and hope that I can catch the owner to have a conversation about this when I get a clear message that he isn't interested in discussing it.

is this close to home/work ?

someone else suggested finding out the exact quarts that you engine takes for an oil change and bring the conflicting paperwork.... owner/manager.. I would level headed go in... phone calls are a joke. Get to the shop before they open and wait...

If you don’t want to be bothered by it... just go to a new shop..

 

[SBMech]

I hear you, but the parties on both sides have to be willing to have that conversation and I can't get in touch with the shop owner. When I call his cell phone it gets answered by the service manager. The service manager tells me that he will discuss with the owner and one of them will call me back, and then I don't hear anything until I call again. I'm not going to show up at the shop unannounced and hope that I can catch the owner to have a conversation about this when I get a clear message that he isn't interested in discussing it.



The shop generally does high quality work, but they are very busy and taking on more work than they can handle IMO. As a result, the customer service and attention to detail is gone. I don't think that they knowingly sent my boat out with a leaking outdrive, but if they had paid attention they should have seen it before I picked up the boat.

I'm a consistent and loyal customer, however I typically don't need a lot of work done to my boat outside of normal service and a maintenance item here and there. The shop has other customers spending more $$ and they are making the business decision to prioritize those customers over me. Their shop, their choice, and it's also my choice to move to another shop which is what I have done, but not what I wanted to do.

I will say, I would have at least stayed current with a client over this.

I would have the same reaction with the lack of response, even worse since they gave specific times and failed to follow up.

Communication is everything.

Getting too busy is a cop out, greed is the only reason you want to stress your employees and customers by taking in more work than you can handle.

If you are that terrible about managing time/work flow, you need a manager, or a new one if the old one runs the business like this.

Nothing will fuck your rep faster than sloppy work (dirty vehicles, hand prints, etc) as well as a surprise leak that was not at least noted.

 

[rivermobster]

After reading your latest responses...

Time to move on from both. New rams. New shop. Less drama.

 

[C-2]

I have learned something new about snap rings I will be looking more closely at anything I disassemble from now on I don't remember there being a rounded side.

X2, thanks for the thread Greg. I never knew.

Cold one on me.

 

[lbhsbz]

Send me the rams....for $200 I'll fix 'em so they never come apart on their own again. If they ever do, or they never do on purpose, you get yore $200 back. 10 year guarantee.

 

[2Driver]

IF the shop messed up when does screwing up expire?