Help - Can Am Dealer rolled my X3

[Roosky01]

They are required by law to fix all damage while under their care, nothing more. If you are willing to work with them they will most likely bend over to make you happy. But a new car and the threat of a lawyer may put them in fuck you mode. You have them by the nuts, don't get too greedy or they will just let the lawyers handle it and you won't have a car for a while. JMHO as a GM who has been through this a handful of times.

Give them the opportunity to make you reasonably "whole" and you just may have a "friend" for life. Pretty sure if you handle this correctly you will be first in line for service, easy trade-in terms on a new one, etc. Everyone wants to continue to work with those that will work with them. They have shown their ass to you with this scenario and may appreciate if you just tell them to put their pants on...Just my 2 cents.

 

[rivermobster]

Even now the 2020s Ford still doesn't have anything fast.

Above your pay grade maybe?

Definitely Way above mine...

 

[NicPaus]

Give them the opportunity to make you reasonably "whole" and you just may have a "friend" for life. Pretty sure if you handle this correctly you will be first in line for service, easy trade-in terms on a new one, etc. Everyone wants to continue to work with those that will work with them. They have shown their ass to you with this scenario and may appreciate if you just tell them to put their pants on...Just my 2 cents.

100%. Be the calm cool customer and it will pay off. If a problem pops up down the road. They will take care if it. No need to Lawyer up.

 

[evantwheeler]

Give them the opportunity to make you reasonably "whole" and you just may have a "friend" for life. Pretty sure if you handle this correctly you will be first in line for service, easy trade-in terms on a new one, etc. Everyone wants to continue to work with those that will work with them. They have shown their ass to you with this scenario and may appreciate if you just tell them to put their pants on...Just my 2 cents.

Doubtful. Why would they be his friend? There is nothing worse than undefined expectations in any relationship. There needs to be a clean break and settlement for both parties.

I wouldnt want any “promises” for any future preferential treatment. I would want to walk away feeling made whole immediately, so i could walk back in as a customer in the future and not feel like they “owed” me anything.

 

[1tonfun]

Any threat of an attorney, they will turn it over to their insurance company to deal with. They have insurance just like you do and in the end you will get what the insurance determines, either repaired or current FMV. They will be willing to work with you since a claim like this could drive up their rates. As others stated, sit down with them, explain your concerns, and be reasonable in your expectations. They will try to make you whole but they won't bend over and take it up the ass.

 

[zhandfull]

That is really unfortunate about the car incident.

Looking at the one picture posted I doubt. The damage is extensive. Think the advice to strip interior out so that it can be verified the cage and frame is square is spot on.

Personally I would just want it fixed if no structural damage was found. I’m a little more sentimental about my crap. Don’t want or need to have the latest and greatest new car. Just want it fixed to as good or better condition.

Work with the dealer on the repairs. They should document the incident and damage on dealer work order. Then provide you a copy upfront before any work or repairs start. Take lots of pictures of damage before repairs start.

Getting a copy of that work order upfront before repairs are started I think is key to dealer wanting to work with you on resolving this issue.

If any unforeseen issues come up later with drivetrain. I’m doubtful of that just based on the one picture. However, at least now you have the incident well documented. If necessary you can negotiate with dealer further and/or lawyer up at that point if needed.

 

[DILLIGAF]

Tell them they can keep this car a fix it for themselves. Then sell it as a trade in. You will get around 20k in trade with ALL the stuff left on.

Then you get a new one.

So their actual cost to this is around 20k assuming the new one is 40k.

If they try and fix yours you can assume
Cage is junk including rack
Plastics junk
A-arms and suspension parts are comprised due to side loads.

All the parts and labor and they are already at 10k.

You guys saying a new car won't happen i disagree.
Plus down time. You MUST have 3 trips planned at least that will be canceled due to their negligence.
Plus social media...if the try and fuck you over then it's game on.

I don't see how they CANT replace it

Hard to argue with that one...

I know that I would be extremely pissed off about the entire situation.

I would be absolutely speechless initially after being told this about my car after it was checked in for service.

 

[wallnutz]

First thing is find out if the guy driving got hurt, this may come up as an insurance claim down the road. Then I would have them strip off the old plastic and roof rack and inspect the whole car. Don't be surprised if an arm or two aren't bent. I kind of like the three year bumper to bumper warranty with maintenance included if you decide to keep the car. If you want a new car make talk to them about a trade at equal market value of what your car was worth before they crashed it.

 

[Bowtiepower00]

Hard to tell from the pictures. A tip onto its side really isn’t that much damage- BUT it is usually enough damage to total out a SXS if turned into insurance. If it gets submitted and fixed you’re probably going to have some kind of branded title, and the diminished value that comes with it.

Is this a can-am dealership, or an independent? I would want a sit down with the owner or general manager and discuss your options.

Do you want a new car, or yours back fixed? Do you trust their service department to fix the vehicle properly?

I would push for an incredible deal on a trade and let them deal with the fix. Maybe they have a (new) car from last model year they want to move. Or, I would ask for them to make you whole by fixing your car- and throwing in some upgrades (for free or at a significantly discounted price) like an aftermarket cage and set of doors to replace the damaged stock items, along with anything else damaged- There is likely some level of suspension damage if the car is stock.

It’s not uncommon for these cars to end up on their side, and it’s not usually a major fix- but I wouldn’t want the dealer/ shop doing a half-ass job repairing it (using a take off cage from a customer car getting an aftermarket cage, trying to refinish plastics instead of replacing them, etc) and depending on the dealer I may not trust them to do that.

If they end up fixing it I would drop by during the repairs and make sure they are doing them right.

 

[coolchange]

Find out who owns the dealership and have a Polite sit down with him.

Explain what you want, and why.

Good luck!

The first guy to throw out a number or solution loses.

 

[530RL]

Personally I agree with Mr. Mohr's conclusions about liability.

I would turn it into my insurance and let them fight for me.

And I would certainly take it to a third party to assess the damage and do the repair. I'm not sure everyone's economic interests are aligned if it stays at the dealer that crashed it.

 

[MeCasa16]

If I were in this situation, I’d start out with a nice guy approach. See if you can come to an agreement on good terms. You can always pull out the asshole/lawyer card later of the first approach doesn’t work.

It’s much more difficult (probably impossible) to switch to the nice guy approach if you start with the asshole/lawyer approach.

 

[C-Ya]

One thing is for sure……… There will be NO FREE CAR.

The more reasonable the OP is, the quicker it will come to a resolution.

Or……. Lawyer up, and hope you are made whole 5 years from now.

 

[77charger]

Why do you have to test drive an electrical issue at all. They were out hammering your car at your expense.

Testing to see if rev limiter was working

 

[The Chicken]

Try to resolve this with the dealership in a reasonable manner.
Express your concerns.
Put it to them that if this was THEIR car, what would THEY want done. You might be surprised what putting the solution on others gets you. It's fair, honest, and non-confrontational.
Always start amicable, friendly, and with real intent to solve an issue that makes sense for everyone.
Once you pull the "asshole" or "lawyer" card, there is no going back. Those are your last resorts.
As for mentioning you are going to get an lawyer- A well-respected owner of a pretty well known powersports business once told me this-"I will do whatever I reasonably can to make a customer happy. The second any customer mentions attorney, our conversation is 100% done-end of story, no exceptions, no going back. This just became a legal matter and any further conversation will necessarily involve actual lawyers. Done." Furthermore, he went on to say-and I believe he is correct-most people who say they are getting their lawyer involved not only do not actually "have" an attorney, they are bluffing. The few times they actually did get one, it never ended well for the customer.

 

[riverroyal]

if its Anderson I suggest doing a you tube search

 

[rivermobster]

Try to resolve this with the dealership in a reasonable manner.
Express your concerns.
Put it to them that if this was THEIR car, what would THEY want done. You might be surprised what putting the solution on others gets you. It's fair, honest, and non-confrontational.
Always start amicable, friendly, and with real intent to solve an issue that makes sense for everyone.
Once you pull the "asshole" or "lawyer" card, there is no going back. Those are your last resorts.
As for mentioning you are going to get an lawyer- A well-respected owner of a pretty well known powersports business once told me this-"I will do whatever I reasonably can to make a customer happy. The second any customer mentions attorney, our conversation is 100% done-end of story, no exceptions, no going back. This just became a legal matter and any further conversation will necessarily involve actual lawyers. Done." Furthermore, he went on to say-and I believe he is correct-most people who say they are getting their lawyer involved not only do not actually "have" an attorney, they are bluffing. The few times they actually did get one, it never ended well for the customer.

This man knows. ^^^

 

[white tortilla]

LAWYER LAWYER LAWYER!! lol that’s what’s wrong with this country.

I would gladly light my SXS on fire and buy another one before I tried to get in a suit that will drag out forever and take vacation time away from my family and sleep away from myself over a tip over.

Speak with dealer, if they don’t want to accept reasonable request. Turn into insurance..

 

[240Hallett]

Testing to see if rev limiter was working

While going sideways!

 

[coolchange]

Try to resolve this with the dealership in a reasonable manner.
Express your concerns.
Put it to them that if this was THEIR car, what would THEY want done. You might be surprised what putting the solution on others gets you. It's fair, honest, and non-confrontational.
Always start amicable, friendly, and with real intent to solve an issue that makes sense for everyone.
Once you pull the "asshole" or "lawyer" card, there is no going back. Those are your last resorts.
As for mentioning you are going to get an lawyer- A well-respected owner of a pretty well known powersports business once told me this-"I will do whatever I reasonably can to make a customer happy. The second any customer mentions attorney, our conversation is 100% done-end of story, no exceptions, no going back. This just became a legal matter and any further conversation will necessarily involve actual lawyers. Done." Furthermore, he went on to say-and I believe he is correct-most people who say they are getting their lawyer involved not only do not actually "have" an attorney, they are bluffing. The few times they actually did get one, it never ended well for the customer.

I’ve always told my kids, the person that’s ranting and raving and threatening and yelling and I’m gonna etc. never does shit.
The guy that just gives a little nod and acknowledgment, doesn’t say a word and walks away, That’s the MFeryou gotta look out for.

 

[jetboatperformance]

First question from me is , did you receive a written estimate and if so check it carefully for any disclaimer clauses

 

[Justsomeguy]

If I were in this situation, I’d start out with a nice guy approach. See if you can come to an agreement on good terms. You can always pull out the asshole/lawyer card later of the first approach doesn’t work.

It’s much more difficult (probably impossible) to switch to the nice guy approach if you start with the asshole/lawyer approach.

Try to resolve this with the dealership in a reasonable manner.
Express your concerns.
Put it to them that if this was THEIR car, what would THEY want done. You might be surprised what putting the solution on others gets you. It's fair, honest, and non-confrontational.
Always start amicable, friendly, and with real intent to solve an issue that makes sense for everyone.
Once you pull the "asshole" or "lawyer" card, there is no going back. Those are your last resorts.
As for mentioning you are going to get an lawyer- A well-respected owner of a pretty well known powersports business once told me this-"I will do whatever I reasonably can to make a customer happy. The second any customer mentions attorney, our conversation is 100% done-end of story, no exceptions, no going back. This just became a legal matter and any further conversation will necessarily involve actual lawyers. Done." Furthermore, he went on to say-and I believe he is correct-most people who say they are getting their lawyer involved not only do not actually "have" an attorney, they are bluffing. The few times they actually did get one, it never ended well for the customer.

Let me start with my cya disclaimer: this is not legal advice!

That being said, if it were my car. The above advice is probably the route I would go.

 

[Bigbore500r]

The car looks like it had a low-speed tip over. I'd be pissed also, and it's total BS that they did this shit!

The motor and car in general is probably fine, from a mechanical standpoint. Nonetheless, they should have to have it fully checked out top to bottom, and compensaste you (overcompensate you really.....) for this screwed up scenario.

I'd ask for a new aftermarket cage of your choosing, complete set of aftermarket full doors of your choosing, replacement rack and replacement of accessories of your choosing, a full service, full detail, and an agreement that the dealer themselves will cover any future mechanical / electrical issue (unknowns) a few years (minimum) - regardless of what it is.
No insurance involved, no reporting to insurance - dealer to cover everything.

Im betting they'll gladly take this offer, and you'll get some nice upgrades and a freshly serviced car back with some added warranty.

Would also be interesting to meet the dumb ass who rolled a customers are looking for a wiring issue!

 

[SOCALCRICKETT]

Honestly I can't see there being any major damage to the car. Cross measurements, check bungs and gusset points, have them throw a better cage and roof and fresh plastics...


The good thing is that these side by sides are not precision machines, they in general are slapped together from the factory. I have a honda talon and went that route because i wanted the best factory build quality, even then the factory cage was .065 non DOM tubing and crudely bent/welded. In the end these are over built golf carts and not a one of one hand built exotic.

 

[Mikes56]

One question to ask the dealer. If they fix it, will it have a “salvage” title. If it will, have them give you top dollar and trade it in to them for a new(er) model. You don’t want anything with a salvage title, it won’t be worth shit when you sell it.

 

[jetboatperformance]

Remember you can get even but not "better" They dont (and wont) get you a new vehicle likely but they should be willing to restore your rig to the condition as it was before and be willing to stand behind it in writing . I have an corporate attorney on retainer, He would tell you to put your reasonable demands in writing , present it to the owner/manager and wait for the response (in writing) or answer and or negotiation .If they have a modicum of good business sense they will do the right thing The screamer/threatener/desk pounder gets shown the door ultimately to deal directly with council moderating