lbhsbz
Putting on the brakes
- Joined
- Jan 11, 2010
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Is one of the greatest thrills in life.
Weeding out bad customers is great!Is one of the greatest thrills in life.
My strategy teams fires customers more then I want! When they fire one of my customers, I don’t get commission money until I replace the lost revenue.
Example - they fired someone today and I now need to make up 350k in annual reoccurring revenue until I get a commission again!
I hope you know why they fired them. That’s a lot of revenue to drop kick to the curb.
i know the reason. Dont agree with it, but life goes onI hope you know why they fired them. That’s a lot of revenue to drop kick to the curb.
100% get that.I get paid on the amount of profit in the deal.....the revenue amount doesn't mean jack shit.
A $2 million deal doesn't do you or your company much good if you lose $$$ or make a tiny profit.
It's not worth your time to keep customers that grind you to the last nickel that think they're doing you a favor by giving you their business.
When I was in the office products field I would tell my guy's 10% of our customers will cause 90% of your headaches, I will decide when they are aren't worth it anymore. Most of them eventually came back and toned it down.I get paid on the amount of profit in the deal.....the revenue amount doesn't mean jack shit.
A $2 million deal doesn't do you or your company much good if you lose $$$ or make a tiny profit.
It's not worth your time to keep customers that grind you to the last nickel that think they're doing you a favor by giving you their business.
Yep, and what I discovered was, it was always the "problem child" customers that required the most attention.Over 10 years ago, when we were setting up a new direct-to-customer business line, he suggested no phone number for customers to call. All email/helpdesk/online based. We thought he was nuts. It's worked great especially since our average order value is less than $75.00 per order. We know it costs us some business, but we figure it is business we really don't want due to too much handholding.
That middle sentence has the makings for some top shelf fun but I was raised a gentlemen.Try being a Contractor for a day. Doing a job for another contractor and it's comical the shit I am dealing with. But it's not my first rodeo. Crazy what people will do to get something for free. Other contractors we work with warned me. I do this all day long and learned to laugh it off and never take it personally.
I once had a realtor throw her self down a flight of stairs to get $250 worth of work for free. She is a top sales realtor that owns numerous houses in the beach cities.
I was starting to lose my mind last week. So I am here at the River for some therapy. Few days here and I can handle anything a customer throws at me.
Yes sir, I sell mostly Enterprise level IBM hardware, software and maintenance to large companies, so my example doesn't fit a lot of business models on here.100% get that.
Software sales has always paid based on revenue. Discount % will drive/impact your commission % paid
Yes sir, I sell mostly Enterprise level IBM hardware, software and maintenance to large companies, so my example doesn't fit a lot of business models on here.
I know there are some businesses that have set pricing and the sales guys get paid on revenue, so I sympathize with you when a group outside your control fires your customer without your input. That would suck if that happened to me. I always know why I fire a customer and it's either they are such a PIA that the stress isn't worth it or they pay so slow that it's not worth the small profit we make after carrying costs.
What business are you in? Is biz good this year?
You have a nice boat so you have that going for you
Enterprise Software. I focus on the audit and compliance software that supports our ERP, CX, SCM and HCM products.
We are a May 31 year end and I closed 4.5M in annual recurring revenue last fiscal.
The Oracle accounts running on power servers will be coming to an endVery nice, I have a few large SAP and JD Edwards Oracle accounts running on IBM Power Servers with i5OS, AIX and Linux OS's
Been doing it 34 years, so kind of winding down and just trying to keep my biggest accounts happy.
It’ll be interesting to revisit this thread in another year.
It’ll be interesting to revisit this thread in another year.
I have had customers tell me, if X wins we will not be moving forward.Yep, and most of that is gonna depend on if Orange Godzilla or Kuntmala wins. Praying for orange
Sounds like your "strategy team" needs a better strategy..My strategy teams fires customers more then I want! When they fire one of my customers, I don’t get commission money until I replace the lost revenue.
Example - they fired someone today and I now need to make up 350k in annual reoccurring revenue until I get a commission again!
They do. They don’t listen well at allSounds like your "strategy team" needs a better strategy..
Guessing the Harris customers haven’t read her corporate tax plan.I have had customers tell me, if X wins we will not be moving forward.
Those that say Trump, rely on government money. Those that say Harris, are publicly traded and make stuff.
How does someone get it across to a Democrat that raising the corporate tax just results in that getting passed to the consumers through raised prices and now you’re actually causing the consumer to spend more money than before?
You can't, they're moronsHow does someone get it across to a Democrat that raising the corporate tax just results in that getting passed to the consumers through raised prices and now you’re actually causing the consumer to spend more money than before?
Don’t think it’s possible. Denial, common sense, business acumen, desperation, hopey changey, It all gets in the way.How does someone get it across to a Democrat that raising the corporate tax just results in that getting passed to the consumers through raised prices and now you’re actually causing the consumer to spend more money than before?
You can't, they're morons