GreenEnergy28
Well-Known Member
- Joined
- Apr 1, 2022
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- 557
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So my mom and sister drove out to stay with my 87y/o grandmother for a few days, and on the way back my mom's car starts acting up... The way she described it to me, the engine revved up but the car wouldn't go up the hill.
They were able to limp the car into Payson AZ and get it to the Ford dealership. Service department says they can't find anything wrong so the reset the ecu and send them down the road. Few miles down the road, happens again. Bring it back to the dealer and they tell her they won't be able to get a tech to look at it until next week.
Well, it's now next week and they called to tell her she needs a new turbo and a new catalytic converter at a cost of $5,400. This don't jive with me since she said the car revved up but wouldn't accelerate so I call the service department. Here's where I start to get upset. Dude tells me there was mud under the car and the air filter was wet so the turbo and cat are bad now. When I asked how he can explain to me how, he says the filter was so wet, it caused the engine to run lean and burned up both the turbo and the cat. Huh... I'm not the brightest crayon in the box, but this guy is on glue. I ask to speak to his manager. Now Bobby jumps on the phone and doubles down on the claim. I tell Bobby that this doesn't make much sense to me, you're telling me that the air filter was wet and caused over $5k in damage to my mom's car. Yes, he says. The car was clearly driven "off road" because there's mud under the car and the airbox was full of water. Claims the filter weighs like 5 pounds it has so much water in it. I explain what she described the car did and guy says "there has to be more to this story". As if my 65y/o mother drove her 2018 Ecosport down some muddy road and into a fucking lake or something.
Now I'm sitting here trying to sort out making the 7 hour drive to this dealership with my trailer so I can load her car up and get it back home.
Dealership sent these pictures of "all the mud under the car" as well as the soaked air filter:
They were able to limp the car into Payson AZ and get it to the Ford dealership. Service department says they can't find anything wrong so the reset the ecu and send them down the road. Few miles down the road, happens again. Bring it back to the dealer and they tell her they won't be able to get a tech to look at it until next week.
Well, it's now next week and they called to tell her she needs a new turbo and a new catalytic converter at a cost of $5,400. This don't jive with me since she said the car revved up but wouldn't accelerate so I call the service department. Here's where I start to get upset. Dude tells me there was mud under the car and the air filter was wet so the turbo and cat are bad now. When I asked how he can explain to me how, he says the filter was so wet, it caused the engine to run lean and burned up both the turbo and the cat. Huh... I'm not the brightest crayon in the box, but this guy is on glue. I ask to speak to his manager. Now Bobby jumps on the phone and doubles down on the claim. I tell Bobby that this doesn't make much sense to me, you're telling me that the air filter was wet and caused over $5k in damage to my mom's car. Yes, he says. The car was clearly driven "off road" because there's mud under the car and the airbox was full of water. Claims the filter weighs like 5 pounds it has so much water in it. I explain what she described the car did and guy says "there has to be more to this story". As if my 65y/o mother drove her 2018 Ecosport down some muddy road and into a fucking lake or something.
Now I'm sitting here trying to sort out making the 7 hour drive to this dealership with my trailer so I can load her car up and get it back home.
Dealership sent these pictures of "all the mud under the car" as well as the soaked air filter:
