Cognito!

[ultra26shadow]

Well back in february I called cognito for info on the uca leveling kit and where to find a reputable shop that sells it and installs it. So cognito recommended oc diesel in Huntington beach ca. So I order it through oc diesel and wait about a month to receive my uca's and bilstein shocks because all the parts were on a back order which I was never told by anyone at cognito. Then I go to oc diesel and get it installed in march after waiting over a month . Couldn't be happier with the results and service from oc diesel. Got new tires and aligned at oc diesel. Now comes the bad part. A couple of days after the alignment/install my truck starts squeeking really bad. I take it to oc diesel and they check it out and put some grease and they say drive it around if it doesn't stop bring it back. So it didn't stop so I brought it back and the service tech states its coming from the bushings and let me call up cognito to see what they say. So he does and they say there technical guy is not in yet call back at 11:00. So we do the guty is still not in and I call it a day at the shop and tell OC diesel to call me back when Cognito calls you. So I get a call 3 days later and Cognito told him to tell me to bring it back again for the 4th time to put on the rack again and to see where its coming from which we already did but Cognito would not believe that I guess. Cognito is being very certain that it is not the bushings and bushings never go defective it is impossible. So I call up Cognito and get nowhere they tell me that there bushings are the best Energy bushings and cant go defective. I told them I once again have to travel to OC diesel and hope they can fix it and if the bushings are bad I have to wait again for Cognito to ship some out again. So this will be going on for over 2 months and Cognito does not want to take care of it. I dont blame OC Diesel for whats going on the tech's there have tried everything to make it right. Cognito said if I want, I or OC Diesel can purchase new bushings and send them back the old ones and they will refund once they get the old ones. I asked them dont they have some type of relationship with OC diesel to where they can swap out defective parts? The guy was just plain rude and not willing to help me out. So now im gonna cross my fingers and hope by some magical tough that my truck will get fixed, if not I will be very upset and have to return to OC diesel a 5th time and I would expect Cognito to replace both UCA's and bushings. I really could have saved myself the time and hassle by buying torsion keys and saved myself a lot more money. Wish me luck.

 

[DURAMAXYFZ]

Man that sucks!!! Good luck.

 

[plaster dave]

Well back in february I called cognito for info on the uca leveling kit and where to find a reputable shop that sells it and installs it. So cognito recommended oc diesel in Huntington beach ca. So I order it through oc diesel and wait about a month to receive my uca's and bilstein shocks because all the parts were on a back order which I was never told by anyone at cognito. Then I go to oc diesel and get it installed in march after waiting over a month . Couldn't be happier with the results and service from oc diesel. Got new tires and aligned at oc diesel. Now comes the bad part. A couple of days after the alignment/install my truck starts squeeking really bad. I take it to oc diesel and they check it out and put some grease and they say drive it around if it doesn't stop bring it back. So it didn't stop so I brought it back and the service tech states its coming from the bushings and let me call up cognito to see what they say. So he does and they say there technical guy is not in yet call back at 11:00. So we do the guty is still not in and I call it a day at the shop and tell OC diesel to call me back when Cognito calls you. So I get a call 3 days later and Cognito told him to tell me to bring it back again for the 4th time to put on the rack again and to see where its coming from which we already did but Cognito would not believe that I guess. Cognito is being very certain that it is not the bushings and bushings never go defective it is impossible. So I call up Cognito and get nowhere they tell me that there bushings are the best Energy bushings and cant go defective. I told them I once again have to travel to OC diesel and hope they can fix it and if the bushings are bad I have to wait again for Cognito to ship some out again. So this will be going on for over 2 months and Cognito does not want to take care of it. I dont blame OC Diesel for whats going on the tech's there have tried everything to make it right. Cognito said if I want, I or OC Diesel can purchase new bushings and send them back the old ones and they will refund once they get the old ones. I asked them dont they have some type of relationship with OC diesel to where they can swap out defective parts? The guy was just plain rude and not willing to help me out. So now im gonna cross my fingers and hope by some magical tough that my truck will get fixed, if not I will be very upset and have to return to OC diesel a 5th time and I would expect Cognito to replace both UCA's and bushings. I really could have saved myself the time and hassle by buying torsion keys and saved myself a lot more money. Wish me luck.

That is BS. Good luck.

 

[kgt]

hmm, always heard good things about cognito. I was thinking about the same kit that you bought for my 2010 dmax…...

 

[NicPaus]

Had hit or miss luck with Cognito over the years. I remember calling for days with no answer ended up ordering off there website for parts for my Cognito lift. Why cant Chevy make a level truck to save us this headache....

 

[plaster dave]

Had hit or miss luck with Cognito over the years. I remember calling for days with no answer ended up ordering off there website for parts for my Cognito lift. Why cant Chevy make a level truck to save us this headache....

Just crank your torsion and buy new front shock that are 1 1/2 longer.

 

[NicPaus]

Just crank your torsion and buy new front shock that are 1 1/2 longer.

That kills the ride quality.

Personally I bought the 10-12" Cognito kit as I use to hit Glamis every other weekend during the season. No need to show up 2 weeks early to get a spot on Gecko just put it in 4LO and charge the sand.

 

[OCMerrill]

Poly Bushings have been known to squeek. Special grease is available from Energy Suspension if thats what the bushings are. You said "Energy" so I am making an assumption.

Perhaps call them and see what they say. I think you will find them to be a real company with real customer service.

http://www.energysuspension.com/

 

[ultra26shadow]

Poly Bushings have been known to squeek. Special grease is available from Energy Suspension if thats what the bushings are. You said "Energy" so I am making an assumption.

Perhaps call them and see what they say. I think you will find them to be a real company with real customer service.

http://www.energysuspension.com/

Thanks will call them tomorrow and yes they are energy bushings.

 

[Brian B]

I love my Cognito kit. Sorry to hear your troubles!

 

[ultra26shadow]

Poly Bushings have been known to squeek. Special grease is available from Energy Suspension if thats what the bushings are. You said "Energy" so I am making an assumption.

Perhaps call them and see what they say. I think you will find them to be a real company with real customer service.

http://www.energysuspension.com/

Is there a specific name for the grease?

 

[Gelcoater]

Poly Bushings have been known to squeek. Special grease is available from Energy Suspension if thats what the bushings are. You said "Energy" so I am making an assumption.

Perhaps call them and see what they say. I think you will find them to be a real company with real customer service.

http://www.energysuspension.com/

I have also heard poly bushings squeek.I'm no engineer by any means,but it seams if they would cast the bushing with a spiral cut groove from face to face to hold the grease it would solve the problem?

 

[Just Electric]

that suxs sorry to hear i actually buy the 18mm bolts so can make my own tie rods from them and have had no problems dealing with em :thumbsdown

 

[OCMerrill]

I have also heard poly bushings squeek.I'm no engineer by any means,but it seams if they would cast the bushing with a spiral cut groove from face to face to hold the grease it would solve the problem?

I do know certain lift or A Arm manufacturers will place a Zerk fitting so you can pack the bushing with grease.

I have used poly bushings on more the one occasion. They can squeak and are nearly impossible to shut up.

The lift on my jeep uses rebuild-able joints from Currie and the factory rubber bushings in the other end of the arms. These are aftermarket and Clayton figured out the the poly deal was just not worth it.

 

[OCMerrill]

dupe

 

[SS-55]

Poly Bushings have been known to squeek. Special grease is available from Energy Suspension if thats what the bushings are. You said "Energy" so I am making an assumption.

http://www.energysuspension.com/

Agree with the bushings, had a 4-6 DJM drop on an 05 Chevy, they use Energy bushings as well. Same thing but would come and go. Eventually went away on it's own. Annoying as shit and makes your sweet ride sound like a hoopty!

Sent from my iPhone using Tapatalk

 

[RiverDave]

hmm, always heard good things about cognito. I was thinking about the same kit that you bought for my 2010 dmax?...

I've always heard pretty good things about them as well.. Kind of surprised to hear the story..

I'm pretty sure the head cognito guy posts on www.teryxforums.net under bigjim (not 100% on the screen name), maybe go over there and shoot him a pm, so you're talking to the man, instead of someone lower in the company?

RD

 

[ultra26shadow]

I've always heard pretty good things about them as well.. Kind of surprised to hear the story..

I'm pretty sure the head cognito guy posts on www.teryxforums.net under bigjim (not 100% on the screen name), maybe go over there and shoot him a pm, so you're talking to the man, instead of someone lower in the company?

RD

Thanks rd I was gonna pm you on some forum etiquette/advice. Im pretty upset with the whole situation and after googleing a bit I found that out someone from cognito is on the teryx forums. I think a pm is in order to him from me... but if it doesn't get resolved I may go public

 

[RiverDave]

Thanks rd I was gonna pm you on some forum etiquette/advice. Im pretty upset with the whole situation and after googleing a bit I found that out someone from cognito is on the teryx forums. I think a pm is in order to him from me... but if it doesn't get resolved I may go public

You're gonna go Frank on us?

RD

 

[djunkie]

I've always heard pretty good things about them as well.. Kind of surprised to hear the story..

I'm pretty sure the head cognito guy posts on www.teryxforums.net under bigjim (not 100% on the screen name), maybe go over there and shoot him a pm, so you're talking to the man, instead of someone lower in the company?

RD

So your not gonna bash him for complaining about a suspension company? Hell I did the same with way less details and I almost had the whole board crash on me. Mr. Consistent aren't you?

 

[RiverDave]

So your not gonna bash him for complaining about a suspension company? Hell I did the same with way less details and I almost had the whole board crash on me. Mr. Consistent aren't you?

I'm on my phone, can't delete threads etc because I haven't updated tapatalk on my cell phone yet etc.. On that note, you're right, I'm not real consistent with that.. I was more concerned about boating related business originally, but I should extend that courtesy to other areas as well.

What's your suggestion? guy should be able to share his story.. I didn't really read this as that negative, just frustrated because of a customer service issue. How would you handle it barker?

RD

 

[djunkie]

I'm on my phone, can't delete threads etc because I haven't updated tapatalk on my cell phone yet etc.. On that note, you're right, I'm not real consistent with that.. I was more concerned about boating related business originally, but I should extend that courtesy to other areas as well.

What's your suggestion? guy should be able to share his story.. I didn't really read this as that negative, just frustrated because of a customer service issue. How would you handle it barker?

RD

I'd leave it. A person should be allowed to express their experiences with a company whether it's good or bad. Just saying.

 

[RiverDave]

I'd leave it. A person should be allowed to express their experiences with a company whether it's good or bad. Just saying.

And what about when it turns into what Hotboat used to be? Can't say anything without some jackass "Fock that m'fer!! blah blah blah"

You could say the sky was blue, and someone would be yelling about how god stiffed them one time.

RD

 

[djunkie]

And what about when it turns into what Hotboat used to be? Can't say anything without some jackass "Fock that m'fer!! blah blah blah"

You could say the sky was blue, and someone would be yelling about how god stiffed them one time.

RD

Well there is a difference between having a legitimate complaint and just plain getting out if control. There's a fine line there. This thread is a great example. The guy had a problem, explained it clearly and didn't go over the top mother fucking the company. And then there's some who go "a little overboard" if you know what I mean.

 

[RiverDave]

Well there is a difference between having a legitimate complaint and just plain getting out if control. There's a fine line there. This thread is a great example. The guy had a problem, explained it clearly and didn't go over the top mother fucking the company. And then there's some who go "a little overboard" if you know what I mean.

You want to be that guy explaining to people that they went over board? but the other guy didn't? LOL

RD

 

[djunkie]

You want to be that guy explaining to people that they went over board? but the other guy didn't? LOL

RD

Sure why not. Can't make everyone happy. Point is I like hearing feedback on companies whether it may be good or bad. Kinda like reading reviews on something before I make a purchase.

 

[djunkie]

But it's your board Johnson do as you like.

 

[RiverDave]

But it's your board Johnson do as you like.

good night Barker..

RD

 

[djunkie]

good night Barker..

RD

LOL!!!

 

[kilrtoy]

So your not gonna bash him for complaining about a suspension company? Hell I did the same with way less details and I almost had the whole board crash on me. Mr. Consistent aren't you?

That is because its you:champagne:

 

[Cognito]

Well back in february I called cognito for info on the uca leveling kit and where to find a reputable shop that sells it and installs it. So cognito recommended oc diesel in Huntington beach ca. So I order it through oc diesel and wait about a month to receive my uca's and bilstein shocks because all the parts were on a back order which I was never told by anyone at cognito. Then I go to oc diesel and get it installed in march after waiting over a month . Couldn't be happier with the results and service from oc diesel. Got new tires and aligned at oc diesel. Now comes the bad part. A couple of days after the alignment/install my truck starts squeeking really bad. I take it to oc diesel and they check it out and put some grease and they say drive it around if it doesn't stop bring it back. So it didn't stop so I brought it back and the service tech states its coming from the bushings and let me call up cognito to see what they say. So he does and they say there technical guy is not in yet call back at 11:00. So we do the guty is still not in and I call it a day at the shop and tell OC diesel to call me back when Cognito calls you. So I get a call 3 days later and Cognito told him to tell me to bring it back again for the 4th time to put on the rack again and to see where its coming from which we already did but Cognito would not believe that I guess. Cognito is being very certain that it is not the bushings and bushings never go defective it is impossible. So I call up Cognito and get nowhere they tell me that there bushings are the best Energy bushings and cant go defective. I told them I once again have to travel to OC diesel and hope they can fix it and if the bushings are bad I have to wait again for Cognito to ship some out again. So this will be going on for over 2 months and Cognito does not want to take care of it. I dont blame OC Diesel for whats going on the tech's there have tried everything to make it right. Cognito said if I want, I or OC Diesel can purchase new bushings and send them back the old ones and they will refund once they get the old ones. I asked them dont they have some type of relationship with OC diesel to where they can swap out defective parts? The guy was just plain rude and not willing to help me out. So now im gonna cross my fingers and hope by some magical tough that my truck will get fixed, if not I will be very upset and have to return to OC diesel a 5th time and I would expect Cognito to replace both UCA's and bushings. I really could have saved myself the time and hassle by buying torsion keys and saved myself a lot more money. Wish me luck.

Hi guys, i was pointed over here by a friend. Let me see if i can shed some light on this for you. We are trying to take care of it for you, but it makes no sense to just throw more parts at it, when no one knows what exactly the problem is. We have sold several thousand upper control arm kits, and heard of a squeak complaint about a half dozen times, and each time it has not been the bushings that are squeaking, nor had anything to do with a Cognito product.

Here is how the bushings work, not that you don't know, I am just explaining it to make sure we are all on the same page. The a-arm pivot joint is made up of the 'pivot tube' which is the large diameter tube welded to the upper arm. Then there are 2 poly bushings pressed into each pivot tube, then there is a steel crush sleeve passing all the way thru the inside of the poly bushings in each pivot tube. The bolt holding the arm to the frame pinches the frame against the crush sleeve, so the crush sleeve is stationary relative to the frame. Then the poly bushings are stationary relative to the upper arm. So when the upper arm pivots, the poly bushing is rotating on the steel crush sleeve. The poly bushing should not be moving inside the pivot tube, it should be moving with the pivot tube. The poly bushings do have grease flutes in them to hold grease at the contact surface of the crush sleeve. Also there are grease fittings in each pivot tube to apply grease to the joint.

Here is what i have seen before, installer pressed the poly bushings into the arm, but did not press the crush sleeve into the poly bushings, so obviously the arm was sloppy as hell on the bolt. Customer told us he had wrong bushings, we over night shipped new bushings and crush sleeves across the country at our expense. The customer calls the next day and asks what the steel crush sleeves were for because he had them left over from when he did the install the week before. There are instructions included in the kit, but apparently he didnt read them cause he said he had been working on cars all his life. I took that one in the shorts. Do not get me wrong, i am not saying that OC Diesel did anything wrong, especially since we haven't determined what is wrong yet.

I have also seen some trucks that the lower arm rubber factory bushings were squeaking a rubber sounding squeak, this can happen weather you install Cognito upper arms or simply do a torsion bar crank. The fix for this is to lift the truck off the ground by the frame so the wheels are hanging down, loosen the lower control arm bolts to let the stock rubber bushings turn and reset, then tighten the bolts again. Squeak was gone.

We instructed Noe from OC diesel what to look for if they suspect it is the upper control arm bushings. We told him to get the truck in there and if he suspects it is the upper arms that he can disconnect the upper ball joint from the upper arm (or the ball joint from the spindle), then pivot the arm up and down and see if it is squeaking or not, at the same time watching the poly bushing to make sure it is not turning inside the pivot tube. If there is no problem there, then on to the next thing which would be lower arm bushings (which has nothing to do with my product). Or they can do the lower arm procedure like i described first, and if squeak is gone then they are done.

The point here is that just because there is a squeak doesn't mean it is our fault, and just because the tech says it is the Cognito part squeaking, doesn't mean he is absolutely correct. There are very straight forward things to look at and listen for, If i could put my eyes and hands on it i could diagnose it in a few minutes i bet. I wish you were closer to Bakersfield and i would do it for you myself. By the way i am the 'main tech guy' and the owner and engineer, i work the late shift and sometimes the all day and all night shift. My salesmen are trained in tech also but a bushing squeak is really not something they are trained on because it just isn't an issue, that's why they need my help to try and help you and OC diesel figure out what is wrong with your truck even if it is not a problem with our product.

I understand your frustration and hassles, and i hope once your issue is fixed you will have faith in Cognito product and hopefully share the results with friends and forum members! If you happen to be passing by Bakersfield, i will be happy to diagnose it for you, if you make an appointment with me to stop by. Cheers!

 

[Cognito]

Well back in february I called cognito for info on the uca leveling kit and where to find a reputable shop that sells it and installs it. So cognito recommended oc diesel in Huntington beach ca. So I order it through oc diesel and wait about a month to receive my uca's and bilstein shocks because all the parts were on a back order which I was never told by anyone at cognito. Then I go to oc diesel and get it installed in march after waiting over a month . Couldn't be happier with the results and service from oc diesel. Got new tires and aligned at oc diesel. Now comes the bad part. A couple of days after the alignment/install my truck starts squeeking really bad. I take it to oc diesel and they check it out and put some grease and they say drive it around if it doesn't stop bring it back. So it didn't stop so I brought it back and the service tech states its coming from the bushings and let me call up cognito to see what they say. So he does and they say there technical guy is not in yet call back at 11:00. So we do the guty is still not in and I call it a day at the shop and tell OC diesel to call me back when Cognito calls you. So I get a call 3 days later and Cognito told him to tell me to bring it back again for the 4th time to put on the rack again and to see where its coming from which we already did but Cognito would not believe that I guess. Cognito is being very certain that it is not the bushings and bushings never go defective it is impossible. So I call up Cognito and get nowhere they tell me that there bushings are the best Energy bushings and cant go defective. I told them I once again have to travel to OC diesel and hope they can fix it and if the bushings are bad I have to wait again for Cognito to ship some out again. So this will be going on for over 2 months and Cognito does not want to take care of it. I dont blame OC Diesel for whats going on the tech's there have tried everything to make it right. Cognito said if I want, I or OC Diesel can purchase new bushings and send them back the old ones and they will refund once they get the old ones. I asked them dont they have some type of relationship with OC diesel to where they can swap out defective parts? The guy was just plain rude and not willing to help me out. So now im gonna cross my fingers and hope by some magical tough that my truck will get fixed, if not I will be very upset and have to return to OC diesel a 5th time and I would expect Cognito to replace both UCA's and bushings. I really could have saved myself the time and hassle by buying torsion keys and saved myself a lot more money. Wish me luck.

and by the way, our upper control arm kits are always in stock, the Bilstein shocks were on backorder, which we can not control. Bilstein has major supply issues most of the time, very frustrating.

 

[Cognito]

Had hit or miss luck with Cognito over the years. I remember calling for days with no answer ended up ordering off there website for parts for my Cognito lift. Why cant Chevy make a level truck to save us this headache....

when times are tough, we have to run lean to stay in business. So if people dont leave messages we cant call them back. We are very good at returning calls and emails. running lean means less staff, so unfortunately we cant answer every call, but we can return every message. we are currently fine tuning our brand new website which is much more user friendly www.cognitomotorsports.com
sales are picking up and we have a little more staff on hand so it should be easier to get what you are looking for. Thanks!

 

[Cognito]

Just crank your torsion and buy new front shock that are 1 1/2 longer.

That kills the ride quality.

you are correct, and this is one of the benefits of our upper arm kit is it gives you 2 more inches of down travel, that were taken away when doing the torsion bar crank.

 

[Cognito]

Is there a specific name for the grease?

you dont need any special grease. general purpose grease is fine.

 

[NicPaus]

when times are tough, we have to run lean to stay in business. So if people dont leave messages we cant call them back. We are very good at returning calls and emails. running lean means less staff, so unfortunately we cant answer every call, but we can return every message. we are currently fine tuning our brand new website which is much more user friendly www.cognitomotorsports.com
sales are picking up and we have a little more staff on hand so it should be easier to get what you are looking for. Thanks!

No worries I ordered off website and product came quick. Was called back the folowing week but already had parts from ordering from web. I have been happy with my lift and chime in on Dieselplace.com when I can. Best help over there is Nor Cal Nick and your neighbor across the way Shocker.

 

[ultra26shadow]

when times are tough, we have to run lean to stay in business. So if people dont leave messages we cant call them back. We are very good at returning calls and emails. running lean means less staff, so unfortunately we cant answer every call, but we can return every message. we are currently fine tuning our brand new website which is much more user friendly www.cognitomotorsports.com
sales are picking up and we have a little more staff on hand so it should be easier to get what you are looking for. Thanks!

Im just very frustrated with what happened yesterday and last Thursday leaning out business effects a customers experience. As stated last Thursday I was at OC Diesel and we called over to Cognito to find some solutions but we were told the "tech guy" would be in at 11:00. We call a little past 11:00 and still not there. Then I leave because I was there for close to 5 hours waiting because the "tech guy" probrobly never showed up. If my customers went out of their way multiple times regardless if it was my fault or not I would do whatever it takes to fix the problem. This problem could have been fixed last week if you had communication with your employees on the whereabouts of employees.

 

[ultra26shadow]

Hi guys, i was pointed over here by a friend. Let me see if i can shed some light on this for you. We are trying to take care of it for you, but it makes no sense to just throw more parts at it, when no one knows what exactly the problem is. We have sold several thousand upper control arm kits, and heard of a squeak complaint about a half dozen times, and each time it has not been the bushings that are squeaking, nor had anything to do with a Cognito product.

Here is how the bushings work, not that you don't know, I am just explaining it to make sure we are all on the same page. The a-arm pivot joint is made up of the 'pivot tube' which is the large diameter tube welded to the upper arm. Then there are 2 poly bushings pressed into each pivot tube, then there is a steel crush sleeve passing all the way thru the inside of the poly bushings in each pivot tube. The bolt holding the arm to the frame pinches the frame against the crush sleeve, so the crush sleeve is stationary relative to the frame. Then the poly bushings are stationary relative to the upper arm. So when the upper arm pivots, the poly bushing is rotating on the steel crush sleeve. The poly bushing should not be moving inside the pivot tube, it should be moving with the pivot tube. The poly bushings do have grease flutes in them to hold grease at the contact surface of the crush sleeve. Also there are grease fittings in each pivot tube to apply grease to the joint.

Here is what i have seen before, installer pressed the poly bushings into the arm, but did not press the crush sleeve into the poly bushings, so obviously the arm was sloppy as hell on the bolt. Customer told us he had wrong bushings, we over night shipped new bushings and crush sleeves across the country at our expense. The customer calls the next day and asks what the steel crush sleeves were for because he had them left over from when he did the install the week before. There are instructions included in the kit, but apparently he didnt read them cause he said he had been working on cars all his life. I took that one in the shorts. Do not get me wrong, i am not saying that OC Diesel did anything wrong, especially since we haven't determined what is wrong yet.

I have also seen some trucks that the lower arm rubber factory bushings were squeaking a rubber sounding squeak, this can happen weather you install Cognito upper arms or simply do a torsion bar crank. The fix for this is to lift the truck off the ground by the frame so the wheels are hanging down, loosen the lower control arm bolts to let the stock rubber bushings turn and reset, then tighten the bolts again. Squeak was gone.

We instructed Noe from OC diesel what to look for if they suspect it is the upper control arm bushings. We told him to get the truck in there and if he suspects it is the upper arms that he can disconnect the upper ball joint from the upper arm (or the ball joint from the spindle), then pivot the arm up and down and see if it is squeaking or not, at the same time watching the poly bushing to make sure it is not turning inside the pivot tube. If there is no problem there, then on to the next thing which would be lower arm bushings (which has nothing to do with my product). Or they can do the lower arm procedure like i described first, and if squeak is gone then they are done.

The point here is that just because there is a squeak doesn't mean it is our fault, and just because the tech says it is the Cognito part squeaking, doesn't mean he is absolutely correct. There are very straight forward things to look at and listen for, If i could put my eyes and hands on it i could diagnose it in a few minutes i bet. I wish you were closer to Bakersfield and i would do it for you myself. By the way i am the 'main tech guy' and the owner and engineer, i work the late shift and sometimes the all day and all night shift. My salesmen are trained in tech also but a bushing squeak is really not something they are trained on because it just isn't an issue, that's why they need my help to try and help you and OC diesel figure out what is wrong with your truck even if it is not a problem with our product.

I understand your frustration and hassles, and i hope once your issue is fixed you will have faith in Cognito product and hopefully share the results with friends and forum members! If you happen to be passing by Bakersfield, i will be happy to diagnose it for you, if you make an appointment with me to stop by. Cheers!

It made it sound to me yesterday that nothing could ever go wrong with a product. Especially a Cognito product. http://www.dieselplace.com/forum/showthread.php?t=416227

 

[OCMerrill]

you dont need any special grease. general purpose grease is fine.

I made no recommendations on purpose. Better for you to come here and work it out. :thumbsup

 

[white tortilla]

bashing threads are lame!

now while trying to make time to return all the calls and run a business the guy has to run around and do damage control on two different forums (i saw that a thread was started on PB as well)....



:thumbsdown:thumbsdown:thumbsdown



my .02:fingers:

 

[ultra26shadow]

bashing threads are lame!

now while trying to make time to return all the calls and run a business the guy has to run around and do damage control on two different forums (i saw that a thread was started on PB as well)....



:thumbsdown:thumbsdown:thumbsdown



my .02:fingers:

I just wanted my voice to be heard, and to show my frustration. I no way shape or form was I bashing. I never said anything negative, all I stated was what happened and what has been going on and so forth. I could have gone on Teryx forums and posted this but I didnt, as Cognito is a sponsor on that sight and im not the type to do that. All I was stating was facts and nothing less.

 

[LowRiver2]

Like Djunkie stated, how is a negative issue backed up with facts any worse than a review about a co. on the internet. Less than 10% of those customers who buy these lifts probably even do a search on it.


I paid good money for one of the first 4-6" Cognito lifts back in 06 on my HD.

I had BTW (recommended by Cognito) do the install. I had issues within the first 6 months with the lift, not the install and got basically a brush off by Cognito over the phone (might have been a name of "Jeff" on the phone, been a long time). No ideas/advice was given as to what might be wrong, only "BTW bought it, it's on them to get it right". I handled the problem myself with using CST parts and some good fabricators to make it work.

Lesson learned, try to use a lift that's manufactured nearby, therefore a lot easier to meet face to face to solve problems if they arise.

I won't recommend them, that's not bashing, just my factual experience, the same as when I testify in court on an arrest.

All the internet reviews (by magazines sponsored by mfg.'s, not buyers of the products) of the lifts said they were the best.

I'll buy that a few products might be bad in every batch, that said, a good company has to have good customer service when the competition for the same product is tight.

Coming from a Small Biz owner, I totally understand, and realize, customer support is key to longevity, period.

 

[Flyinbowtie]

FWIW Ultra, I just purchased a Cognito Long Travel Kit for my Teryx and have spent the past week or so installing it. (take me longer cause of my back)
The product was here, in Grass Valley, one day after shipping from Bakersfield.
Their tech support, (and I made a few calls) went above and beyond trying to help me locate a replacement factory-only snap ring that I managed to break.
I am very happy with the product and the people at this point, and I hope the situation on your end works out to your satisfaction.

 

[plaster dave]

bashing threads are lame!

now while trying to make time to return all the calls and run a business the guy has to run around and do damage control on two different forums (i saw that a thread was started on PB as well)....



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my .02:fingers:

When a business is not responding to you what are you to do??

I am glad Cognito stepped up to answer this thread but it would have been easier to just say the shop that did the install messed up.

 

[Cognito]

Im just very frustrated with what happened yesterday and last Thursday leaning out business effects a customers experience. As stated last Thursday I was at OC Diesel and we called over to Cognito to find some solutions but we were told the "tech guy" would be in at 11:00. We call a little past 11:00 and still not there. Then I leave because I was there for close to 5 hours waiting because the "tech guy" probably never showed up. If my customers went out of their way multiple times regardless if it was my fault or not I would do whatever it takes to fix the problem. This problem could have been fixed last week if you had communication with your employees on the whereabouts of employees.

if i were you i would be frustrated too. Running lean has nothing to do with this situation with your truck tho. There are just a lot of things that you are not aware of as the consumer, it just isn't your job to be aware of them such as the install or other aftermarket product on the truck that my be part of a problem. I am not saying there is anything wrong with the install either, i simply don't know until i can get OC Diesel on the phone while your truck is there. That's why i am explaining on this forum. Just because you have a problem, doesn't mean it is my product. My salesman Ronnie has been in touch with Noe from OC Diesel to schedule an appointment between me, OC Diesel, and the truck so we can figure out what is wrong. If it is a bushing problem in my product, you better believe i will own up to it, like i said before there just isn't issues with poly bushings in our arm kits like that, so it will be a waist of time to send down new bushings. I think your problem lies somewhere else, and i am going to offer my time to help you out whether its a problem with my product or not. I hope in the end after its fixed, and if it isn't a problem with Cognito product, you will have the courtesy to let people know the result and your level of satisfaction with Cognito.

BTW, i am the tech guy that my sales guys said should be in by 11. They know better than to call me ask me why i am not in before that, especially since i am normally at work till 10 at night or later.

So, hopefully you can schedule an appointment with OC Diesel and we can get you fixed up. I assume it isn't easy for you to leave the truck there for a day, which i can see adds to your frustration.

 

[Cognito]

It made it sound to me yesterday that nothing could ever go wrong with a product. Especially a Cognito product. http://www.dieselplace.com/forum/showthread.php?t=416227

i wish it were a perfect world where there were never any problems. I own up to my problems and go out of my way to help people, which hopefully pays off some day!

 

[Cognito]

I paid good money for one of the first 4-6" Cognito lifts back in 06 on my HD.

I had BTW (recommended by Cognito) do the install. I had issues within the first 6 months with the lift, not the install and got basically a brush off by Cognito over the phone (might have been a name of "Jeff" on the phone, been a long time). No ideas/advice was given as to what might be wrong, only "BTW bought it, it's on them to get it right". I handled the problem myself with using CST parts and some good fabricators to make it work.

Lesson learned, try to use a lift that's manufactured nearby, therefore a lot easier to meet face to face to solve problems if they arise.

I won't recommend them, that's not bashing, just my factual experience, the same as when I testify in court on an arrest.

Coming from a Small Biz owner, I totally understand, and realize, customer support is key to longevity, period.

BTW (Big Truck Warehouse) has never been a dealer of Cognito product, has never been set up as dealer by Cognito, nor approved as a dealer by Cognito, and they never bought a single product from Cognito. We would never recommend going to a dealer that isnt ours, so who knows what you got on your truck, and who knows where it came from, and who knows how good of a job they did installing it (I believe they are out of business). If an installation is not done proper, it can ruin the whole job, and unfortunately the product almost always gets the blame.

 

[Cognito]

When a business is not responding to you what are you to do??

I am glad Cognito stepped up to answer this thread but it would have been easier to just say the shop that did the install messed up.

It wouldnt be nice of me to blame it on OC Diesel, especially since they are a dealer of Cognito product, and even more since it wouldnt be right of me to do without knowing the real problem yet. When OC Diesel and i get it ironed out, we will see what the squeaky culprit is.

 

[plaster dave]

It wouldnt be nice of me to blame it on OC Diesel, especially since they are a dealer of Cognito product, and even more since it wouldnt be right of me to do without knowing the real problem yet. When OC Diesel and i get it ironed out, we will see what the squeaky culprit is.

When you come on here and say:

We have sold several thousand upper control arm kits, and heard of a squeak complaint about a half dozen times, and each time it has not been the bushings that are squeaking, nor had anything to do with a Cognito product.

Then you later say:

Here is what i have seen before, installer pressed the poly bushings into the arm, but did not press the crush sleeve into the poly bushings, so obviously the arm was sloppy as hell on the bolt. Customer told us he had wrong bushings, we over night shipped new bushings and crush sleeves across the country at our expense. The customer calls the next day and asks what the steel crush sleeves were for because he had them left over from when he did the install the week before. There are instructions included in the kit, but apparently he didnt read them cause he said he had been working on cars all his life. I took that one in the shorts. Do not get me wrong, i am not saying that OC Diesel did anything wrong, especially since we haven't determined what is wrong yet.

You are implying that the shop that installed it messed up 100% of the time. RIGHT????

 

[middleofnowhere]

...You are implying that the shop that installed it messed up 100% of the time. RIGHT????

Installer does not necessarily = shop