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We aren't happy until you aren't happy
- Joined
- Sep 4, 2015
- Messages
- 49,689
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That doesn't matter at all to MCd's
The kiosk doesn't call in sick, require health insurance, demand raises, go on strike......
The movie theatre used to have 6 kids working the counters, now its three - the candy is on a rack like the store, they hand you a an empty cup and point at the machine behind you its cheaper to allow you unlimited refills than to hire someone to pour on demand.
Bigger companies now demand you become part of their " order entry system" replacing their order entry poeple with your labor to enter parts on a system.
Mandatory training, a whole new set of passwords, and compliance - yeah no thanks.
IBM tried to pull that crap with us when they bought a smaller company we did a lot of business with. It dint work out like they thought it would.
That is the goal, it’s not supposed to be faster. At McDonald’s the goal is for you to use the app on your phone, not the kiosk. They know the kiosk is inefficient, but it is cheaper.