Anyone seen this with upholstery?

[BrettLee3232]

Sorry auto correct on new tablet really sucks...protectant is what I typed before it got all religious sounding must have got the church edition kindle

Haha I'm not going to lie I googled it & learned a little about the Lutheran church lol

In regards to his vinyl, the only thing he's used on his seats is vinyl sauce.

Not sure what the detail ship used though.

 

[lbhsbz]

Haha I'm not going to lie I googled it & learned a little about the Lutheran church lol

In regards to his vinyl, the only thing he's used on his seats is vinyl sauce.

Not sure what the detail ship used though.

Do they hold services on the detail ship?

 

[RiverDave]

So a couple of thoughts on this. I can't really see it costing 7k to replace the whole interior. All they would need to do is recover the seats and they would even have templates from the old vinyl at that point. I still don't think it would be cheap, but Inwould he surprised at 7k.

Secondly I would take it back and let it sit in the sun. I still think it might go away if he leaves it out when it's hot out like it has been the last couple days.

The more I look at that picture the weirder it seems to me. It doesn't look like a spray pattern like someone sprayed it on there and then wiped. I'm not sure where that came from, other than to say something had a reaction to something else that was most likely on the seat already. I'd like to see the rest of the spots to see what they look like as well.

 

[ElAzul]

So a couple of thoughts on this. I can't really see it costing 7k to replace the whole interior. All they would need to do is recover the seats and they would even have templates from the old vinyl at that point. I still don't think it would be cheap, but Inwould he surprised at 7k.

Secondly I would take it back and let it sit in the sun. I still think it might go away if he leaves it out when it's hot out like it has been the last couple days.

The more I look at that picture the weirder it seems to me. It doesn't look like a spray pattern like someone sprayed it on there and then wiped. I'm not sure where that came from, other than to say something had a reaction to something else that was most likely on the seat already. I'd like to see the rest of the spots to see what they look like as well.

Sauce and cleaner or other type of dressing perhaps

 

[riverroyal]

my .02$....don't go to another detailer in havasu to get their opinion. It just creates bad blood in town. Plus Jesse is a great guy, it will put him in bad position which he may not comment on. He has nothing to gain.
Find out the vinyl manufacture name, contact them. Or go to one of the interior shops that knows the product.
Something was applied, somehow, someway, that caused it. The age of the seat could be a factor, but that doesn't make it ok.

as far as the boat being 'out of service' for 2 months, do it in the winter. Throw a towel on it for now and enjoy the summer.

Oh, as far getting the detailer to cover the cost.....:rolleyes.

 

[fishing fool]

That is a big spill for lotion. Seeing that it is right next to a cup holder could it be coke, or any other soda that was spilled going into or out of the cup holder?

 

[Singleton]

That is a big spill for lotion. Seeing that it is right next to a cup holder could it be coke, or any other soda that was spilled going into or out of the cup holder?

That is only 1 pic. The OP said it was all over the boat. IMO, it was a chemical reaction to something. Not sure if you can hold detailed accountable for it or not.

For the OP, take the boat to Bill at ARKO and see what he says. While not a detailer, he knows interiors and might be able to tell you how it occurred, if it can be fixed, etc.

 

[Icky]

I wasn't going to mention it cause it's a use at your own risk, and I didn't want to hear shit from everyone I've never seen it used on the carbon fiber stuff, but a friend of mine uses acetone​ in his interior for stubborn stains.

Puts it on a rag and cleans the stain then uses another rag with conditioner. His 15 year old interior still looks brand new....

 

[Rattle Can Lou]

I wasn't going to mention it cause it's a use at your own risk, and I didn't want to hear shit from everyone I've never seen it used on the carbon fiber stuff, but a friend of mine uses acetone​ in his interior for stubborn stains.

Puts it on a rag and cleans the stain then uses another rag with conditioner. His 15 year old interior still looks brand new....

That is risky at best...I know it works but it works in the hands of a guy that knows what he's doing..

 

[Havasu Home]

That is only 1 pic. The OP said it was all over the boat. IMO, it was a chemical reaction to something. Not sure if you can hold detailed accountable for it or not.

For the OP, take the boat to Bill at ARKO and see what he says. While not a detailer, he knows interiors and might be able to tell you how it occurred, if it can be fixed, etc.

:thumbsup:thumbsup:thumbsup

 

[BrettLee3232]

From Arizona Reflections....

"It's sun damage we aren't doing anything to help you we didn't do anything it's the same cleaning stuff we use on million dollar boats, good luck"

 

[ElAzul]

From Arizona Reflections....

"It's sun damage we aren't doing anything to help you we didn't do anything it's the same cleaning stuff we use on million dollar boats, good luck"

I sense a visit to court with communication like that. It sucks when a person or company takes the defensive and seals their fate with a "fuck you, fuck off" response like that. Shit happens work with the customer to resolve the issue regardless. Yes some customers are nothing but problems and should be fired but this isn't the case as your dad is a repeat customer.

 

[Ziggy]

Sun damage perhaps but maybe a product was applied in direct sunlight and/or hot interior.
.
.
.
Makes me real glad I opted out of carbon fiber look on my interior.

 

[BrettLee3232]

I sense a visit to court with communication like that. It sucks when a person or company takes the defensive and seals their fate with a "fuck you, fuck off" response like that. Shit happens work with the customer to resolve the issue regardless. Yes some customers are nothing but problems and should be fired but this isn't the case as your dad is a repeat customer.

That's what everyone says, go to court. In reality it's not going to be cheap to go to court. By the time he pays lawyers, court fees, time off work etc. he can just get new interior out of pocket.

Money isn't even the real issue, they aren't working with him at all. They aren't trying anything to make him happy. They aren't even apologIzing that it happened. Nothing, no "oh shit man this sucks I don't know how this could happen with the product we use, I'm so sorry this happened what can we do to help you resolve this?"

It's all bull shit cause they know that the boat is immaculate. All they say is sun damage. Even though it's in areas where the sun doesn't even touch the interior. The Bimini has been up for like 3 years.

 

[Waffles]

That's what everyone says, go to court. In reality it's not going to be cheap to go to court. By the time he pays lawyers, court fees, time off work etc. he can just get new interior out of pocket.

Money isn't even the real issue, they aren't working with him at all. They aren't trying anything to make him happy. They aren't even apologIzing that it happened. Nothing, no "oh shit man this sucks I don't know how this could happen with the product we use, I'm so sorry this happened what can we do to help you resolve this?"

It's all bull shit cause they know that the boat is immaculate. All they say is sun damage. Even though it's in areas where the sun doesn't even touch the interior. The Bimini has been up for like 3 years.

Heres the problem i see with all of this. You dont know what really caused this to happen. There could be a myriad of reasons why these blotches showed up the way they did yet were quick to assume its the the product they use and want to hold them accountable. lol
You didnt go back like others have suggested and test it on an inconspicuous area to see if it really was the product. What did you really have to lose at this point if the damage had already been done?
We went from boat went in, boat came out with blotches, its their fault end of story, bash a company.

 

[riverroyal]

From Arizona Reflections....

"It's sun damage we aren't doing anything to help you we didn't do anything it's the same cleaning stuff we use on million dollar boats, good luck"

the one part of this that isn't cool is the 'million dollar boats'. so what their saying is, your boat is not as good as the million dollar one and your lucky we used the same products, you know, cause your not as important as the expensive boat.
NEVER EVER compare your customers pride and joy to another. Its just not cool, people bust their asses for boats,cars etc. Some paychecks are more than other, don't shit on the lower paycheck

 

[guest hs]

We had a similar issue like this happen at our shop last year. A customer dropped of a Cobalt for service. Keep in mind that the the owners son lives in Vegas and the father lives in So Cal. The boat sits in a slip in the water here on Mead. The son drops the boat off for the yearly service which is what the father called me about prior to the son dropping the boat off. The son ask me can you detail it inside and out for me while it is here. I thought it was strange the boat was really clean to start with. The son drops the boat off puts the cover on it and leaves. We do the service and the technician says come look at all these little spots on the upholstery, its all over the open bow and rear hatch only, little orange dots. I didn't think much about it at the time and figured our detailer would probably get them out once he details it. So we detail it cover it up and call the customer to pick it up. The son comes down to pick the boat up and he goes right over to the boat before he pays the bill uncovers the boat and starts looking around at the seats. He calls me over and says what are all these little orange dots on the seats? I told him they were on there when it came in and he didn't believe me. He calls his Father and tells him, the Father chews me a new asshole. The father and I meet and take the boat over to a detail/ upholstery shop here in town that we use and show him. The shop owners says that is spray sun tan lotion that made the marks. The Father calls bullshit and he doesn't use that in his boat. The shop owner says come here I have an Actual Cobalt in a storage warehouse across the street that has the same marks on it. We go look at it and sure enough same stuff on identical looking upholstery the boats were one year apart. The customer and I leave we discuss it a little bit and says Im going to take the boat back to storage and think about this. The owner calls me up 2 weeks latter and says he is going to put a claim in with his insurance, I said ok is there anything I can do to help you? Father says yes would you mind picking the boat up from storage get and upholstery estimate and send it to my insurance company. I said yes no problem. I proceed to do what he ask the customer gets a check for $3800 and decided its not bad enough to worry about the little dots on the seat, so he pockets the money and ask me to take the boat back to storage for him. Keep in mind I offered to do all this for him free of charge if we were going to get the job which I assumed we were going to. It ended up costing the company money to help him pocket $3800 on some spots that we didn't put there and where hardly noticeable.

 

[BrettLee3232]

We had a similar issue like this happen at our shop last year. A customer dropped of a Cobalt for service. Keep in mind that the the owners son lives in Vegas and the father lives in So Cal. The boat sits in a slip in the water here on Mead. The son drops the boat off for the yearly service which is what the father called me about prior to the son dropping the boat off. The son ask me can you detail it inside and out for me while it is here. I thought it was strange the boat was really clean to start with. The son drops the boat off puts the cover on it and leaves. We do the service and the technician says come look at all these little spots on the upholstery, its all over the open bow and rear hatch only, little orange dots. I didn't think much about it at the time and figured our detailer would probably get them out once he details it. So we detail it cover it up and call the customer to pick it up. The son comes down to pick the boat up and he goes right over to the boat before he pays the bill uncovers the boat and starts looking around at the seats. He calls me over and says what are all these little orange dots on the seats? I told him they were on there when it came in and he didn't believe me. He calls his Father and tells him, the Father chews me a new asshole. The father and I meet and take the boat over to a detail/ upholstery shop here in town that we use and show him. The shop owners says that is spray sun tan lotion that made the marks. The Father calls bullshit and he doesn't use that in his boat. The shop owner says come here I have an Actual Cobalt in a storage warehouse across the street that has the same marks on it. We go look at it and sure enough same stuff on identical looking upholstery the boats were one year apart. The customer and I leave we discuss it a little bit and says Im going to take the boat back to storage and think about this. The owner calls me up 2 weeks latter and says he is going to put a claim in with his insurance, I said ok is there anything I can do to help you? Father says yes would you mind picking the boat up from storage get and upholstery estimate and send it to my insurance company. I said yes no problem. I proceed to do what he ask the customer gets a check for $3800 and decided its not bad enough to worry about the little dots on the seat, so he pockets the money and ask me to take the boat back to storage for him. Keep in mind I offered to do all this for him free of charge if we were going to get the job which I assumed we were going to. It ended up costing the company money to help him pocket $3800 on some spots that we didn't put there and where hardly noticeable.

Now that's customer service! Even though the son was trying to pull a fast one on you when he had his buddies use spray lotion and didn't want to tell his dad!

This story is obvious that the son didn't want to fork out money to fix his mistake. You knew it was bullshit yet you still looked after the customer.

That being said my Dad isn't trying to pull a fast one on this guy to get a free interior. The vinyl might be 10years old but it looks brand new. He doesn't want all new vinyl he only wants to fix the affected areas.

Hopefully he hears back from insurance today.

 

[guest hs]

It's amazing the stuff we do or eat for customers even though it's not our fault just to keep someone from trashing us on the internet.

 

[HALLETT BOY]

Now that's customer service! Even though the son was trying to pull a fast one on you when he had his buddies use spray lotion and didn't want to tell his dad!

This story is obvious that the son didn't want to fork out money to fix his mistake. You knew it was bullshit yet you still looked after the customer.

That being said my Dad isn't trying to pull a fast one on this guy to get a free interior. The vinyl might be 10years old but it looks brand new. He doesn't want all new vinyl he only wants to fix the affected areas.

Hopefully he hears back from insurance today.

No good deed goes unpunished !!!

 

[BrettLee3232]

Well I went to look at it in person, it's pretty bad. Especially in the sun. If this is sun block it must have been poured on and then left in the sun for hours before being cleaned up.

Arizona Reflections is not taking responsibility or offering any help whatsoever to try and get it out or fix it or anything. So he's forced to get it fixed. He wants it asap but doesn't know any interior ships in Havasu. Anyone have any recommendations for quality upholstery work? TIA

 

[BrettLee3232]

This is in the sun.

 

[rivrrts429]

I'd use Bill at Arko or whom ever does Nordic's (not sure if they're in house or not).

 

[RiverDave]

I'd go to Nordic.. Bill at Arko could do it as well, but he is crazy back logged

 

[fishing fool]

Just get a few cans of this and you'll be good to go.

VHT SP946 Vinyl Dye Silver Satin Can - 11 oz. https://www.amazon.com/dp/B000CPJLXK/ref=cm_sw_r_cp_api_1n1lzbPE3YJSV

 

[RiverDave]

Just get a few cans of this and you'll be good to go.

VHT SP946 Vinyl Dye Silver Satin Can - 11 oz. https://www.amazon.com/dp/B000CPJLXK/ref=cm_sw_r_cp_api_1n1lzbPE3YJSV

Actually not a bad idea. There are services out there that will dye the seats.. so long as it was good even coverage it might come out pretty factory? I have no experience with it, but have seen the process done.

 

[riverroyal]

That's not sunscreen
Did you contact the manufacture of the interior? Or area rep for the manufacture. Maybe there's a known flaw and they help with cost for new material? Or at least give you a reason why.
I'd say it was a cleaning product, just not a even pattern from the sun.

 

[69 1/2]

This is in the sun.

View attachment 564427

That pattern looks far too even to be something sprayed on it.

 

[shippingguy]

This is in the sun.

View attachment 564427

I can tell you hands down that is from a chemical in the cleaner used!!! I have the same interior and I have experienced that before when I used some harsher cleaners. Conditioning it did help a bit to darken it back up. I have to say with 100% certainty the detailed and chemical used caused this 100%!!!

They used a cleaner that was very acidic and it caused this!! I know I will have some come on here and disagree, but again I have experienced his personally! It is not a vinyl mfg. issue or sun issue etc. it is a detailer chemical issue. I am willing to bet maybe they got their cleaners mixed up, who knows, but it was sprayed on and that pattern is from a spray bottle and the chemical sitting on there!

 

[lbhsbz]

Did they polish/buff/wax the gel? That almost looks like when one squirts some polish/compound/wax directly on surface and goes after it with an electric buffer...it slings shit everywhere, and sort of streaks when you try to wipe it up.

Try some of that duplicolor pre-paint wax/tar remover (autozone sells it) and see if that doesn't get a more uniform color back.

 

[RiverDave]

I can tell you hands down that is from a chemical in the cleaner used!!! I have the same interior and I have experienced that before when I used some harsher cleaners. Conditioning it did help a bit to darken it back up. I have to say with 100% certainty the detailed and chemical used caused this 100%!!!

They used a cleaner that was very acidic and it caused this!! I know I will have some come on here and disagree, but again I have experienced his personally! It is not a vinyl mfg. issue or sun issue etc. it is a detailer chemical issue. I am willing to bet maybe they got their cleaners mixed up, who knows, but it was sprayed on and that pattern is from a spray bottle and the chemical sitting on there!

Honestly I agree 100%

 

[shippingguy]

Honestly I agree 100%

Yeah Dave! I hate seeing this happen for the customer and the detailer, but shit happens and it is something the detailer used! I can't remember for sure, but I remember mine was either scrubbing bubbles on the carbon fiber or that Awesome Citrus Cleaner! I sprayed it directly on and when I wiped it looked like that. Like I said I used some Boat Bling Conditioning Sauce and it helped darken it back up. Fortunately for my I only have silver carbon fiber as accent pieces.

 

[BrettLee3232]

Yeah Dave! I hate seeing this happen for the customer and the detailer, but shit happens and it is something the detailer used! I can't remember for sure, but I remember mine was either scrubbing bubbles on the carbon fiber or that Awesome Citrus Cleaner! I sprayed it directly on and when I wiped it looked like that. Like I said I used some Boat Bling Conditioning Sauce and it helped darken it back up. Fortunately for my I only have silver carbon fiber as accent pieces.

Sucks, cause the shop (Arizona Reflections) is not doing anything about it.

 

[shippingguy]

Sucks, cause the shop (Arizona Reflections) is not doing anything about it.

I'm really sorry your pops is dealing with that! It sucks to even have to think this way, but would of been good to take pics of the boat inside and out before the detail! Then there would be no question, but again this was caused by a cleaner/chemical used!

 

[RiverDave]

Yeah Dave! I hate seeing this happen for the customer and the detailer, but shit happens and it is something the detailer used! I can't remember for sure, but I remember mine was either scrubbing bubbles on the carbon fiber or that Awesome Citrus Cleaner! I sprayed it directly on and when I wiped it looked like that. Like I said I used some Boat Bling Conditioning Sauce and it helped darken it back up. Fortunately for my I only have silver carbon fiber as accent pieces.

I'd bet it is a citrus cleaner. I have been using scrubbing bubbles for years with no issues

 

[BrettLee3232]

I'm really sorry your pops is dealing with that! It sucks to even have to think this way, but would of been good to take pics of the boat inside and out before the detail! Then there would be no question, but again this was caused by a cleaner/chemical used!

That's exactly what he said, but you know how it goes. You get lazy/trust people or not enough time etc. this is the 3rd time for them doing his boat so he figured it would be fine. The only other problem he had with them was they cleaned the boat in the storage unit and the water went under to the other units and damaged "personal items" in cardboard boxes. That was his fault though, they asked if they could wash it in there, he said yes not even thinking about the water.

 

[RiverDave]

Sucks, cause the shop (Arizona Reflections) is not doing anything about it.

In their defense, if you owned the detail shop what would you do? The owner is gonna say they have a bunch of boats go through their a week and haven't seen that before. On top of that he doesn't know you or your dad from a guy on the street. The only solutions are going to be pretty pricey, and he's not even a 100% sure that it happened on his watch (even if it did).

If detail shops fixed gel every time someone said "that wasn't there before" and other issues they would be out of biz in a week. Not the case with this boat (obviously) but sometimes you really clean up an older abused boat and demons start coming out of the wood work.. Thin gel in spots that were never noticed, defects that weren't noticed etc.. As well sometimes if it's a shitty detail shop they can create demons with using aggressive compounds to save time etc..

After taking my tour through the detail shops in this town I have pretty much settled in on Chris Griner (Griner's detail specialties) and Jessie from Adrenaline.

In fairness to a board member here I haven't used Attn 2 Detail yet, but I plan too soon.

The others I shy away from.

 

[BrettLee3232]

In their defense, if you owned the detail shop what would you do? The owner is gonna say they have a bunch of boats go through their a week and haven't seen that before. On top of that he doesn't know you or your dad from a guy on the street. The only solutions are going to be pretty pricey, and he's not even a 100% sure that it happened on his watch (even if it did).

If detail shops fixed gel every time someone said "that wasn't there before" and other issues they would be out of biz in a week. Not the case with this boat (obviously) but sometimes you really clean up an older abused boat and demons start coming out of the wood work.. Thin gel in spots that were never noticed, defects that weren't noticed etc.. As well sometimes if it's a shitty detail shop they can create demons with using aggressive compounds to save time etc..

After taking my tour through the detail shops in this town I have pretty much settled in on Chris Griner (Griner's detail specialties) and Jessie from Adrenaline.

In fairness to a board member here I haven't used Attn 2 Detail yet, but I plan too soon.

The others I shy away from.

I get why they wouldn't cop to it. No proof whatsoever they actually did it. Other than they were the last people to touch the boat. There's no pics or vids time stamped of him dropping the boat off so he has nothing to go by.

I think the big problem is they aren't even trying to get the boat back to see if they can fix it. They only said "bring it over and we will let it sit in the sun for 6 hrs", they weren't even going to try and rub it out or anything. After that they basically said he was on his own they weren't going to do anything about it.

A previous poster mentioned something similar. Except the son was trying to pull a fast one on him & his dad. He knew it wasn't his fault but he did everything in his power to resolve the situation. Even though it was bullshit.

The past 2 seasons I've told him to take it to Jessie at adrenaline, cause they do awesome work on my boat. But he's a loyal guy, he felt like they cleaned his boat good so he didn't feel like having anyone new all over his boat.

Accidents happen though, but what goes around comes around.

 

[BrettLee3232]

In their defense, if you owned the detail shop what would you do? The owner is gonna say they have a bunch of boats go through their a week and haven't seen that before. On top of that he doesn't know you or your dad from a guy on the street. The only solutions are going to be pretty pricey, and he's not even a 100% sure that it happened on his watch (even if it did).

If detail shops fixed gel every time someone said "that wasn't there before" and other issues they would be out of biz in a week. Not the case with this boat (obviously) but sometimes you really clean up an older abused boat and demons start coming out of the wood work.. Thin gel in spots that were never noticed, defects that weren't noticed etc.. As well sometimes if it's a shitty detail shop they can create demons with using aggressive compounds to save time etc..

After taking my tour through the detail shops in this town I have pretty much settled in on Chris Griner (Griner's detail specialties) and Jessie from Adrenaline.

In fairness to a board member here I haven't used Attn 2 Detail yet, but I plan too soon.

The others I shy away from.

Also what pisses him off the most is, it's very noticeable when you look in the boat. Wouldn't you call the customer first when you see something horrific like that? It's not like it's a 98 Bayliner with the outside beat to shit. It looks brand new lol

 

[shippingguy]

Also what pisses him off the most is, it's very noticeable when you look in the boat. Wouldn't you call the customer first when you see something horrific like that? It's not like it's a 98 Bayliner with the outside best to shit. It looks brand new lol

Exactly!! If I was going to detail a boat and saw this prior I would take pics and call the owner and not touch it till they came and saw for themselves!

 

[RiverDave]

Also what pisses him off the most is, it's very noticeable when you look in the boat. Wouldn't you call the customer first when you see something horrific like that? It's not like it's a 98 Bayliner with the outside beat to shit. It looks brand new lol

Hell no you don't call unless you want to buy the guy a new interior.. lol.

 

[BHC Vic]

I've only read bits and po censor this. I have carbon fiber interior. Should I not spray vinyl sauce on it?

 

[shippingguy]

I've only read bits and po censor this. I have carbon fiber interior. Should I not spray vinyl sauce on it?

It's not vinyl sauce. They used a very acidic cleaner and possibly in direct sunlight that caused this!!! I would bet my house on this because I personally have dealt with it!

 

[RiverDave]

I've only read bits and po censor this. I have carbon fiber interior. Should I not spray vinyl sauce on it?

Vinyl sauce won't hurt your interior.

RD

 

[riverroyal]

this particular detail company just lost $7000 worth of business this summer from this thread. More over the years to come. the statement 'what comes around goes around' has already come around.
Said company should turn it into their insurance or fix it, its never too late to step up.

The seats already have a pattern, the replacement cover is not super tough for a good shop.

 

[CobraDave]

Did you Dad have to pay for the detail still?

 

[BrettLee3232]

Did you Dad have to pay for the detail still?

Yes he paid before even seeing the boat 🤦🏼*♂️

He didn't notice it till he got to the storage unit. By that time they were already closed

 

[CobraDave]

I would imagine the least they can do is a refund.

 

[SJP]

this particular detail company just lost $7000 worth of business this summer from this thread. More over the years to come. the statement 'what comes around goes around' has already come around.
Said company should turn it into their insurance or fix it, its never too late to step up.

The seats already have a pattern, the replacement cover is not super tough for a good shop.

Exactly - they would be wise to take a closer look at this situation. I would not let them detail my pontoon boat.

 

[FreeBird236]

Sorry this happened to your dad, and yes the detailer is totally at fault, but I think I might give it some time and sun. I know how he must feel because I'm anal about my boat, but new interior is big bucks and it might get better with time and more detailing.