Roosky01
Well-Known Member
- Joined
- Apr 30, 2020
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Just wanted to share an experience I just had tonight with Hilton. I am a frequent stay guest and have been Diamond level for quite a while-
Made my normal reservation for Wednesday which is typical for me. After dinner and a few drinks nearby watching my Badgers lose in basketball tonight, I head to check-in. The new (and young!) front desk girl tells me they are overbooked and doesn’t provide any assistance. I have a confirmation number so I head out to the truck and call the Hilton Diamond Desk for assistance.
The lady “assists” me by telling me to give her a few minutes and head back into the hotel and they will assist me with a reservation elsewhere for tonight. I stroll back in and the young girl at the front desk is in tears and says the Diamond lady called her and chewed her ass for not handling the situation. I told her not to worry and I will just take care of it on my own.
I get back to the truck and call again and am connected to an absolutely wonderful woman who just gets shit done and books me about 15 minutes away for no cost tonight and they are sending me a check for $250 and throwing in 20k additional points! She says “Don’t worry, I will call that young lady and calm her down”.
So I get to the other hotel and here I am upgraded to a corner executive suite feeling all baller and shit.
Made my normal reservation for Wednesday which is typical for me. After dinner and a few drinks nearby watching my Badgers lose in basketball tonight, I head to check-in. The new (and young!) front desk girl tells me they are overbooked and doesn’t provide any assistance. I have a confirmation number so I head out to the truck and call the Hilton Diamond Desk for assistance.
The lady “assists” me by telling me to give her a few minutes and head back into the hotel and they will assist me with a reservation elsewhere for tonight. I stroll back in and the young girl at the front desk is in tears and says the Diamond lady called her and chewed her ass for not handling the situation. I told her not to worry and I will just take care of it on my own.
I get back to the truck and call again and am connected to an absolutely wonderful woman who just gets shit done and books me about 15 minutes away for no cost tonight and they are sending me a check for $250 and throwing in 20k additional points! She says “Don’t worry, I will call that young lady and calm her down”.
So I get to the other hotel and here I am upgraded to a corner executive suite feeling all baller and shit.
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